AGI.do

Processes

What will AGI do for Service products after sales?

AI-deliverabilitydigital

With no child occupations seeded, the scalar relies on the provided process description, which explicitly defines this work as an 'administrative function focused on creating rules' and 'paying claims.' Because the value-producing work consists entirely of information processing, policy assignment, and financial settlement, it operates entirely in the digital domain.

A customer submits a post-sales service request or warranty claim for a purchased product.

Trigger
A customer submits a post-sales service request or warranty claim for a purchased product.
Outcome
The claim is validated and settled, with appropriate compensation or service provided and the resolution communicated to the customer.

The work itself

Grounded Work Profile

Measured by

  • Claim Processing Cycle TimeprocessProfile
  • Claim Settlement AccuracyprocessProfile
  • Cost Per ClaimprocessProfile
  • First-Contact Resolution RateprocessProfile

Key steps

  • Receive the post-sales service request or claimprocessProfile
  • Verify the product warranty or policy coverageprocessProfile
  • Validate the claim details using established claim codes and rulesprocessProfile
  • Determine liability and responsibility for the settlementprocessProfile
  • Process the claim payment or authorize the service actionprocessProfile
  • Communicate the final settlement and resolution to the customerprocessProfile

How AGI delivers it

Four ways AGI delivers for Service products after sales

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Service products after sales connects

automated by

measured by

  • Average annual product return ratestandard
  • Average annual recall rate per product familystandard
  • Average cycle time in days from detection-to-correction of warranty issuesstandard
  • Supplier recovery ratestandard
  • Warranty accrual ratestandard
  • Warranty claims ratestandard
  • Warranty cost forecast accuracystandard

Go deeper

Explore Service products after sales

Read the deeper take on agi.asView as markdown