AGI.do

Processes

What will AGI do for Support Quality Assurance?

AI-deliverabilityhybrid

With no child occupations seeded, this evaluation relies on the process name and its status as a top-level PCF category. Supporting quality assurance spans across analyzing metrics and managing documentation (digital knowledge work) as well as physically inspecting facilities or manufactured goods (physical work), placing it in the hybrid band.

A customer support interaction concludes and is logged in the ticketing system.

Trigger
A customer support interaction concludes and is logged in the ticketing system.
Outcome
The interaction is evaluated against quality standards to yield actionable feedback for the agent and updated performance metrics.

The work itself

Grounded Work Profile

Measured by

  • Quality Score AverageprocessProfile
  • Review Coverage RateprocessProfile
  • Feedback Dispute RateprocessProfile
  • Evaluation Cycle TimeprocessProfile

Key steps

  • Sample completed support interactions based on predefined criteriaprocessProfile
  • Evaluate the interactions using a standardized quality rubricprocessProfile
  • Document deviations from standard operating procedures and compliance rulesprocessProfile
  • Deliver performance feedback and coaching to the support agentprocessProfile
  • Aggregate quality scores to identify training needs and process gapsprocessProfile

How AGI delivers it

Four ways AGI delivers for Support Quality Assurance

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Go deeper

Explore Support Quality Assurance

Read the deeper take on agi.asView as markdown