Processes

What will AGI do for Utility Customer Service?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for Utility Customer Service

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    For Utility Customer Service, hire a digital employee that does the job under earned, supervised autonomy.

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    For Utility Customer Service, encode how your work runs, once, as software that executes itself.

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    For Utility Customer Service, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

How Utility Customer Service connects

automated by

measured by

  • Average Handle Timemodel
  • First Call Resolution Ratemodel
  • JD Power Utility Customer Satisfaction Scoremodel

produces

  • Service Order Ticketmodel

absorbs (incoming)