Processes

What will AGI do for Workforce Forecasting and Intraday Scheduling?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for Workforce Forecasting and Intraday Scheduling

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    For Workforce Forecasting and Intraday Scheduling, hire a digital employee that does the job under earned, supervised autonomy.

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    For Workforce Forecasting and Intraday Scheduling, encode how your work runs, once, as software that executes itself.

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    For Workforce Forecasting and Intraday Scheduling, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

How Workforce Forecasting and Intraday Scheduling connects

automated by

  • NICE IEX WFMmodel
  • Verint Workforce Managementmodel

measured by

  • Forecast Accuracy MAPEmodel
  • Schedule Adherencemodel
  • Service Level Attainmentmodel

optimizes (incoming)

  • Calls abandoned in the agent queue as a percentage of total inbound callsmodel
  • Agent voluntary attrition ratemodel
  • Business to business inbound calls as a percentage of total inbound callsmodel
  • Business to business inbound contacts as a percentage of total inbound contactsmodel
  • Business to consumer inbound calls as a percentage of total inbound callsmodel