AGI.do

Services

What will AGI do for After sales programs?

Positioning for this Coordinate is coming soon.

The work itself

Grounded Work Profile

Tools

  • Customer Relationship Management SystemserviceBlueprint
  • Service Ticketing SystemserviceBlueprint
  • Field Service Management SystemserviceBlueprint
  • Warranty Management SystemserviceBlueprint
  • Analytics PlatformserviceBlueprint

Outputs

  • Service History RecordserviceBlueprint
  • Warranty Claim DatasetserviceBlueprint
  • Customer Satisfaction ReportserviceBlueprint

Measured by

  • First-Response TimeserviceBlueprint
  • Customer Satisfaction ScoreserviceBlueprint

Key steps

  • Register product purchaseserviceBlueprint
  • Onboard customer to programserviceBlueprint
  • Log service and support requestsserviceBlueprint
  • Schedule maintenance and repairsserviceBlueprint
  • Manage warranty claimsserviceBlueprint
  • Measure retention and satisfactionserviceBlueprint

How AGI delivers it

Four ways AGI delivers for After sales programs

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How After sales programs connects

absorbs

  • Customer Support Operationsmodel
  • Warranty Claims Processmodel

measured by

  • Customer Satisfaction Scoremodel
  • First-Response Timemodel

optimizes

  • Customer Retention Ratemodel
  • First Contact Resolution Ratemodel

produces

  • Customer Satisfaction Reportmodel
  • Service History Recordmodel
  • Warranty Claim Datasetmodel

realizes

  • Log service and support requestsmodel
  • Manage warranty claimsmodel
  • Measure retention and satisfactionmodel
  • Onboard customer to programmodel
  • Register product purchasemodel
  • Schedule maintenance and repairsmodel

Go deeper

Explore After sales programs

Read the deeper take on agi.asView as markdown