AGI.do

Services

What will AGI do for Business support services?

This class comprises document processing services, and contract publishing services for others; mailroom services, mailbox rentals and mail-presorting services; telemarketing and call support services; debt collection and recovery services; seizure and civil execution services; credit rating services; fundraising organization services; and other business support services.

The work itself

Grounded Work Profile

Tools

  • Ticketing SystemserviceBlueprint
  • Workflow Routing SoftwareserviceBlueprint
  • Office Productivity SuiteserviceBlueprint
  • Customer Communication PlatformserviceBlueprint
  • Document Management SystemserviceBlueprint
  • Reporting DashboardserviceBlueprint

Outputs

  • Support Ticket LogserviceBlueprint
  • Activity ReportserviceBlueprint
  • Document ArchiveserviceBlueprint

Measured by

  • Service Level AdherenceserviceBlueprint
  • Quality Sampling ScoreserviceBlueprint

Key steps

  • Receive support requestserviceBlueprint
  • Triage and route requestserviceBlueprint
  • Execute administrative taskserviceBlueprint
  • Confirm completion with requesterserviceBlueprint
  • Log and archive recordsserviceBlueprint
  • Report support volumes and qualityserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Business support services

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Business support services connects

absorbs

  • Back-Office Administrationmodel
  • Mailroom Processmodel
  • Records Managementmodel
  • Records Management Processmodel

composes

measured by

  • Quality Sampling Scoremodel
  • Service Level Adherencemodel
  • Service Level Agreement Adherencemodel
  • Service Request Resolution Timemodel

optimizes

  • Administrative Cost Per Unitmodel
  • Backlog Volumemodel
  • First Response Timemodel
  • Request Resolution Timemodel
  • Tasks Completed per Daymodel

produces

  • Activity Reportmodel
  • Administrative Records Archivemodel
  • Document Archivemodel
  • Service Activity Reportmodel
  • Support Ticket Logmodel

realizes

  • Configure support workflowsmodel
  • Confirm completion with requestermodel
  • Execute administrative taskmodel
  • Log and archive recordsmodel
  • Maintain records and documentationmodel
  • Onboard client support requirementsmodel
  • Process administrative tasksmodel
  • Receive and log service requestsmodel
  • Receive support requestmodel
  • Report service activity to clientmodel
  • Report support volumes and qualitymodel
  • Triage and route requestmodel

Go deeper

Explore Business support services

Read the deeper take on agi.asView as markdown