AGI.do

Services

What will AGI do for Call centre bureau services?

Positioning for this Coordinate is coming soon.

The work itself

Grounded Work Profile

Tools

  • Contact Center Configuration ConsoleserviceBlueprint
  • Workforce Management ServiceserviceBlueprint
  • Scripting SoftwareserviceBlueprint
  • Call Center Software as a ServiceserviceBlueprint
  • Speech Analytics SoftwareserviceBlueprint

Outputs

  • Call Interaction RecordserviceBlueprint
  • Campaign Performance ReportserviceBlueprint

Measured by

  • Service Level Answer RateserviceBlueprint
  • Quality Assurance ScoreserviceBlueprint

Key steps

  • Scope campaign requirementsserviceBlueprint
  • Recruit and train agentsserviceBlueprint
  • Build call scripts and routingserviceBlueprint
  • Handle inbound and outbound callsserviceBlueprint
  • Quality-monitor agent interactionsserviceBlueprint
  • Report campaign resultsserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Call centre bureau services

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Call centre bureau services connects

absorbs

composes

measured by

  • Customer Satisfactionmodel
  • Quality Assurance Scoremodel
  • Quality Scoremodel
  • Service Levelmodel
  • Service Level Answer Ratemodel

optimizes

  • Average Handle Timemodel
  • Conversion Ratemodel
  • Cost Per Contactmodel
  • First Call Resolutionmodel
  • First Call Resolution Ratemodel
  • Service Levelmodel

produces

  • Call Disposition Recordsmodel
  • Call Interaction Recordmodel
  • Campaign Performance Reportmodel
  • Customer Interaction Transcriptsmodel

realizes

  • Build call scripts and routingmodel
  • Build scripts and knowledge basemodel
  • Configure telephony and routingmodel
  • Handle inbound and outbound callsmodel
  • Handle inbound and outbound contactsmodel
  • Monitor and coach qualitymodel
  • Quality-monitor agent interactionsmodel
  • Recruit and train agentsmodel
  • Report campaign outcomesmodel
  • Report campaign resultsmodel
  • Scope campaign requirementsmodel
  • Scope client campaign requirementsmodel

Go deeper

Explore Call centre bureau services

Read the deeper take on agi.asView as markdown