AGI.do

Services

What will AGI do for Computer hardware maintenance and support?

Positioning for this Coordinate is coming soon.

The work itself

Grounded Work Profile

Tools

  • IT Service Management PlatformserviceBlueprint
  • Remote Diagnostics ToolserviceBlueprint
  • Field Service Management SoftwareserviceBlueprint
  • Diagnostics ToolkitserviceBlueprint

Outputs

  • Support Ticket RecordserviceBlueprint
  • Hardware Fault ReportserviceBlueprint
  • Service Level ReportserviceBlueprint

Measured by

  • Service Response TimeserviceBlueprint
  • Resolution TimeserviceBlueprint

Key steps

  • Log Support RequestserviceBlueprint
  • Diagnose Hardware FaultserviceBlueprint
  • Dispatch Parts And TechnicianserviceBlueprint
  • Replace Faulty ComponentsserviceBlueprint
  • Verify System RestorationserviceBlueprint
  • Close And Document TicketserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Computer hardware maintenance and support

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Computer hardware maintenance and support connects

absorbs

measured by

  • Hardware Availabilitymodel
  • On-Site Response Timemodel
  • Service Response Timemodel
  • Time To Resolutionmodel

optimizes

  • First-Visit Fix Ratemodel
  • First Time Fix Ratemodel
  • Mean Time To Repairmodel
  • System Availabilitymodel

produces

  • Asset Inventory Datasetmodel
  • Hardware Fault Reportmodel
  • Hardware Service Recordmodel
  • SLA Compliance Reportmodel
  • Service Level Reportmodel
  • Support Ticket Recordmodel

realizes

  • Close And Document Ticketmodel
  • Close ticket with resolution notesmodel
  • Diagnose Hardware Faultmodel
  • Dispatch Parts And Technicianmodel
  • Dispatch field engineer with partmodel
  • Log Support Requestmodel
  • Receive hardware support requestmodel
  • Remote diagnose fault conditionmodel
  • Replace Faulty Componentsmodel
  • Replace failed component on-sitemodel
  • Update asset and warranty recordsmodel
  • Verify System Restorationmodel
  • Verify hardware back in servicemodel

Go deeper

Explore Computer hardware maintenance and support

Read the deeper take on agi.asView as markdown