Services

What will AGI do for Computer systems management services?

Providing day-to-day management and operation of a client's computer system.

The work itself

Grounded Work Profile

Tools

  • IT Service Management PlatformserviceBlueprint
  • Infrastructure Monitoring SoftwareserviceBlueprint
  • Patch Management SoftwareserviceBlueprint

Outputs

  • System Health DashboardserviceBlueprint
  • Incident Resolution LogserviceBlueprint

Measured by

  • System UptimeserviceBlueprint
  • First-Response TimeserviceBlueprint

Key steps

  • Onboard client infrastructureserviceBlueprint
  • Deploy monitoring agentsserviceBlueprint
  • Monitor systems continuouslyserviceBlueprint
  • Triage and resolve incidentsserviceBlueprint
  • Apply patches and updatesserviceBlueprint
  • Report service performance to clientserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Computer systems management services

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do
  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Computer systems management services connects

absorbs

  • Data Center Operationsmodel
  • IT Operations Managementmodel
  • In-House IT Operationsmodel
  • Incident Response Managementmodel

composes

measured by

  • First-Response Timemodel
  • Incident Response Timemodel
  • Service Availabilitymodel
  • System Uptimemodel

optimizes

  • Mean Time To Resolutionmodel
  • Patch Compliancemodel
  • System Uptimemodel

produces

  • Incident Logmodel
  • Incident Resolution Logmodel
  • Service Level Reportmodel
  • System Health Dashboardmodel
  • System Health Telemetrymodel

realizes

  • Apply patches and updatesmodel
  • Deploy monitoring agentsmodel
  • Instrument monitoring and alertingmodel
  • Monitor systems continuouslymodel
  • Onboard client infrastructuremodel
  • Onboard client systems estatemodel
  • Operate and patch managed systemsmodel
  • Report service levels to clientmodel
  • Report service performance to clientmodel
  • Run backup and recovery cyclesmodel
  • Triage and resolve incidentsmodel