AGI.do

Services

What will AGI do for Content authoring and editing software maintenance?

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of content authoring and editing software.

The work itself

Grounded Work Profile

Tools

  • Issue Tracking SystemserviceBlueprint
  • Application Monitoring PlatformserviceBlueprint
  • Source Code RepositoryserviceBlueprint
  • Continuous Integration PipelineserviceBlueprint
  • Release Management SystemserviceBlueprint
  • Customer Notification SystemserviceBlueprint

Outputs

  • Defect Resolution LogserviceBlueprint
  • Patch Release NotesserviceBlueprint
  • Regression Test ReportserviceBlueprint

Measured by

  • Defect Escape RateserviceBlueprint
  • Update UptimeserviceBlueprint

Key steps

  • Intake maintenance and defect ticketsserviceBlueprint
  • Triage and reproduce issuesserviceBlueprint
  • Patch authoring and editing modulesserviceBlueprint
  • Run regression test suiteserviceBlueprint
  • Release maintenance updateserviceBlueprint
  • Notify users of updateserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Content authoring and editing software maintenance

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Content authoring and editing software maintenance connects

absorbs

  • Application Lifecycle Maintenancemodel
  • Editing Tool Upkeepmodel
  • Software Defect Managementmodel

composes

measured by

  • Defect Escape Ratemodel
  • Mean Time To Repairmodel
  • Program Uptimemodel
  • Update Uptimemodel

optimizes

  • Defect Escape Ratemodel
  • Mean Time To Repairmodel
  • Mean Time To Resolutionmodel
  • Patch Cycle Timemodel
  • Patch Deployment Frequencymodel

produces

  • Defect Resolution Logmodel
  • Patch Release Notesmodel
  • Regression Test Reportmodel
  • Software Version Registrymodel

realizes

  • Approve Release Candidatemodel
  • Confirm Resolution With Usermodel
  • Deploy Software Updatemodel
  • Develop Software Patchmodel
  • Intake maintenance and defect ticketsmodel
  • Notify users of updatemodel
  • Patch authoring and editing modulesmodel
  • Receive Maintenance Requestmodel
  • Release maintenance updatemodel
  • Run Regression Test Suitemodel
  • Run regression test suitemodel
  • Triage Software Defectmodel
  • Triage and reproduce issuesmodel

Go deeper

Explore Content authoring and editing software maintenance

Read the deeper take on agi.asView as markdown