AGI.do

Services

What will AGI do for Content management software maintenance?

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of content management software.

The work itself

Grounded Work Profile

Tools

  • Issue Tracking SystemserviceBlueprint
  • Application Monitoring PlatformserviceBlueprint
  • Log Analysis PlatformserviceBlueprint
  • Configuration Management SystemserviceBlueprint
  • Continuous Integration PipelineserviceBlueprint
  • Customer Support HelpdeskserviceBlueprint

Outputs

  • Maintenance Ticket LogserviceBlueprint
  • Patch Deployment RecordserviceBlueprint
  • System Health ReportserviceBlueprint

Measured by

  • Platform UptimeserviceBlueprint
  • Incident Resolution TimeserviceBlueprint

Key steps

  • Receive maintenance requestsserviceBlueprint
  • Monitor platform healthserviceBlueprint
  • Diagnose and reproduce faultsserviceBlueprint
  • Apply patches and upgradesserviceBlueprint
  • Validate in staging environmentserviceBlueprint
  • Confirm restored service with userserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Content management software maintenance

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Content management software maintenance connects

absorbs

  • CMS Platform Operationsmodel
  • CMS Platform Upkeepmodel
  • Software Patch Managementmodel

composes

measured by

  • Incident Resolution Timemodel
  • Platform Uptimemodel

optimizes

  • Incident Resolution Timemodel
  • Mean Time To Repairmodel
  • Patch Deployment Frequencymodel
  • Patch Latencymodel
  • Platform Uptimemodel

produces

  • Maintenance Change Logmodel
  • Maintenance Ticket Logmodel
  • Patch Deployment Recordmodel
  • Security Patch Registrymodel
  • System Health Reportmodel
  • System Uptime Datasetmodel

realizes

  • Apply Security Patchmodel
  • Apply patches and upgradesmodel
  • Confirm restored service with usermodel
  • Diagnose Platform Issuemodel
  • Diagnose and reproduce faultsmodel
  • Log Maintenance Ticketmodel
  • Migrate Content Schemamodel
  • Monitor CMS Platform Healthmodel
  • Monitor platform healthmodel
  • Promote Update To Productionmodel
  • Receive maintenance requestsmodel
  • Validate In Staging Environmentmodel
  • Validate in staging environmentmodel

Go deeper

Explore Content management software maintenance

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