AGI.do

Services

What will AGI do for Customer access?

Positioning for this Coordinate is coming soon.

The work itself

Grounded Work Profile

Tools

  • Requirements Management SoftwareserviceBlueprint
  • Identity and Access Management PlatformserviceBlueprint
  • Customer Portal SoftwareserviceBlueprint
  • Omnichannel Routing SoftwareserviceBlueprint
  • Identity Verification SoftwareserviceBlueprint
  • Application Performance Monitoring SoftwareserviceBlueprint

Outputs

  • Access Audit LogserviceBlueprint
  • Channel Usage RecordsserviceBlueprint
  • Customer Identity DirectoryserviceBlueprint

Measured by

  • Portal UptimeserviceBlueprint
  • Authentication Success RateserviceBlueprint

Key steps

  • Capture Access RequirementsserviceBlueprint
  • Provision Customer AccountserviceBlueprint
  • Configure Self-Service PortalserviceBlueprint
  • Route Inbound ContactsserviceBlueprint
  • Authenticate Customer IdentityserviceBlueprint
  • Monitor Access AvailabilityserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Customer access

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Customer access connects

composes

measured by

  • Access Provisioning Cycle Timemodel
  • Authentication Success Ratemodel
  • Portal Uptimemodel

optimizes

  • Access Provisioning Timemodel
  • Channel Containment Ratemodel
  • Onboarding Timemodel
  • Self-Service Adoption Ratemodel
  • Self-Service Resolution Ratemodel

produces

  • Access Audit Logmodel
  • Access Entitlement Registrymodel
  • Channel Usage Recordsmodel
  • Customer Identity Directorymodel
  • Customer Identity Recordmodel

Go deeper

Explore Customer access

Read the deeper take on agi.asView as markdown