AGI.do

Services

What will AGI do for Customer relationship center CRC management services?

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The work itself

Grounded Work Profile

Tools

  • Workforce Management SoftwareserviceBlueprint
  • Contact Center Forecasting SoftwareserviceBlueprint
  • Contact Center PlatformserviceBlueprint
  • Case Management SoftwareserviceBlueprint
  • Speech Analytics SoftwareserviceBlueprint
  • Business Intelligence SoftwareserviceBlueprint

Outputs

  • Interaction Transcript ArchiveserviceBlueprint
  • Service Level ReportserviceBlueprint
  • Quality ScorecardserviceBlueprint

Measured by

  • Service Level Agreement AttainmentserviceBlueprint
  • Average Speed of AnswerserviceBlueprint
  • Call Abandonment RateserviceBlueprint

Key steps

  • Define Service Level TargetsserviceBlueprint
  • Forecast Contact VolumeserviceBlueprint
  • Staff And Schedule AgentsserviceBlueprint
  • Handle Inbound InteractionsserviceBlueprint
  • Resolve And Escalate CasesserviceBlueprint
  • Monitor Quality And ComplianceserviceBlueprint
  • Report Performance To ClientserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Customer relationship center CRC management services

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Customer relationship center CRC management services connects

absorbs

  • Agent Workforce Managementmodel
  • Contact Center Operationsmodel
  • Customer Complaint Handlingmodel
  • Customer Service Managementmodel
  • Help Desk Supportmodel

measured by

  • Average Speed Of Answermodel
  • Call Abandonment Ratemodel
  • Customer Satisfaction Scoremodel
  • Service Level Agreement Attainmentmodel

optimizes

  • Agent Utilizationmodel
  • Average Handle Timemodel
  • Customer Satisfaction Scoremodel
  • First Contact Resolutionmodel
  • First Contact Resolution Ratemodel

produces

  • Customer Satisfaction Survey Datamodel
  • Interaction Transcript Archivemodel
  • Interaction Transcript Logmodel
  • Quality Scorecardmodel
  • Service Level Reportmodel

realizes

  • Define Service Level Targetsmodel
  • Forecast Contact Volumemodel
  • Handle Inbound Interactionsmodel
  • Handle customer interactionmodel
  • Log and resolve casemodel
  • Monitor Quality And Compliancemodel
  • Monitor and coach agent qualitymodel
  • Plan agent staffing and schedulesmodel
  • Receive interaction volume forecastmodel
  • Report Performance To Clientmodel
  • Report on service levelsmodel
  • Resolve And Escalate Casesmodel
  • Route inbound customer contactsmodel
  • Staff And Schedule Agentsmodel

Go deeper

Explore Customer relationship center CRC management services

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