AGI.do

Services

What will AGI do for Customer relationship management software maintenance?

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of customer relationship management software.

The work itself

Grounded Work Profile

Tools

  • IT Service Management PlatformserviceBlueprint
  • Issue Tracking SystemserviceBlueprint
  • Continuous Integration ServerserviceBlueprint
  • Automated Test SuiteserviceBlueprint
  • Deployment Automation ToolserviceBlueprint
  • Customer PortalserviceBlueprint

Outputs

  • Change Log RecordsserviceBlueprint
  • Incident Resolution ReportsserviceBlueprint
  • System Health TelemetryserviceBlueprint

Measured by

  • Service UptimeserviceBlueprint
  • First Response TimeserviceBlueprint

Key steps

  • Intake support and change requestsserviceBlueprint
  • Triage and reproduce reported defectsserviceBlueprint
  • Apply patches and version upgradesserviceBlueprint
  • Validate fixes in staging environmentserviceBlueprint
  • Release update to production tenantserviceBlueprint
  • Confirm resolution with requesterserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Customer relationship management software maintenance

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Customer relationship management software maintenance connects

absorbs

  • Application Lifecycle Managementmodel
  • CRM System Administrationmodel
  • Defect Resolution Workflowmodel
  • Software Release Managementmodel

composes

measured by

  • First-Response Timemodel
  • Mean Time To Resolutionmodel
  • Service Uptimemodel
  • System Availabilitymodel

optimizes

  • Mean Time To Repairmodel
  • Patch Deployment Frequencymodel
  • Release Frequencymodel
  • System Uptimemodel
  • Ticket Resolution Timemodel

produces

  • Change Logmodel
  • Change Log Recordsmodel
  • Incident Resolution Reportsmodel
  • Maintenance Ticket Recordmodel
  • System Health Reportmodel
  • System Health Telemetrymodel

realizes

  • Apply patches and version upgradesmodel
  • Apply scheduled platform upgradesmodel
  • Confirm resolution with requestermodel
  • Confirm resolution with usermodel
  • Deploy update to productionmodel
  • Develop configuration fixmodel
  • Intake support and change requestsmodel
  • Receive maintenance ticketmodel
  • Release update to production tenantmodel
  • Test fix in sandboxmodel
  • Triage and reproduce issuemodel
  • Triage and reproduce reported defectsmodel
  • Validate fixes in staging environmentmodel

Go deeper

Explore Customer relationship management software maintenance

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