AGI.do

Services

What will AGI do for Customer relationship services?

Customer relationship marketing and loyalty services is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth.

The work itself

Grounded Work Profile

Tools

  • Omnichannel Contact Center PlatformserviceBlueprint
  • Customer Identity Verification SystemserviceBlueprint
  • Automatic Call DistributorserviceBlueprint
  • Knowledge Management SystemserviceBlueprint
  • CRM PlatformserviceBlueprint
  • Customer Feedback ToolserviceBlueprint

Outputs

  • Interaction TranscriptsserviceBlueprint
  • Customer Satisfaction ScoresserviceBlueprint
  • Case Resolution LogsserviceBlueprint

Measured by

  • First Response TimeserviceBlueprint
  • Customer Satisfaction ScoreserviceBlueprint

Key steps

  • Receive inbound customer contactserviceBlueprint
  • Authenticate and identify customerserviceBlueprint
  • Route inquiry to skilled agentserviceBlueprint
  • Resolve issue against knowledge baseserviceBlueprint
  • Log interaction and update recordserviceBlueprint
  • Survey customer for satisfactionserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Customer relationship services

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Customer relationship services connects

absorbs

  • Account Managementmodel
  • Complaint Handling Processmodel
  • Complaint Resolutionmodel
  • Customer Caremodel
  • Customer Care Operationsmodel

composes

measured by

  • Customer Satisfaction Scoremodel
  • First-Contact Resolutionmodel
  • First-Response Timemodel
  • Net Promoter Scoremodel

optimizes

  • Average Handle Timemodel
  • Complaint Resolution Timemodel
  • Customer Satisfaction Scoremodel
  • First Contact Resolution Ratemodel
  • Retention Ratemodel

produces

  • Case Resolution Logsmodel
  • Complaint Resolution Logmodel
  • Customer Interaction Recordmodel
  • Customer Satisfaction Scoresmodel
  • Interaction Transcriptsmodel
  • Relationship Feedback Datamodel

realizes

  • Authenticate and identify customermodel
  • Capture relationship feedbackmodel
  • Escalate complex casemodel
  • Follow up on the relationshipmodel
  • Identify customer and historymodel
  • Log interaction and update recordmodel
  • Receive customer inquirymodel
  • Receive inbound customer contactmodel
  • Resolve issue against knowledge basemodel
  • Resolve request or complaintmodel
  • Route inquiry to skilled agentmodel
  • Survey customer for satisfactionmodel

Go deeper

Explore Customer relationship services

Read the deeper take on agi.asView as markdown