Services

What will AGI do for Facilities management support services?

This subclass comprises provision of a range of services to manage and service facilities which the client uses to carry out its own activity. The services provided are non-core with respect to the client's activity. The range of services provided depends on the nature of the facility, but generally includes administrative and building management services.

The work itself

Grounded Work Profile

Tools

Service Desk SoftwareserviceBlueprint
Work Order Management SystemserviceBlueprint
Procurement SystemserviceBlueprint
Document Management SystemserviceBlueprint
Business Intelligence PlatformserviceBlueprint

Outputs

Support Ticket LogserviceBlueprint
Vendor Coordination RecordserviceBlueprint

Measured by

First Response TimeserviceBlueprint
Ticket BacklogserviceBlueprint

Key steps

Receive facilities support requestserviceBlueprint
Triage and assign support taskserviceBlueprint
Provide administrative and helpdesk supportserviceBlueprint
Coordinate supplies and vendorsserviceBlueprint
Maintain compliance documentationserviceBlueprint
Report support activity to clientserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Facilities management support services

Services-as-Software
Get the professional outcome delivered as software, priced on results, not headcount.
Services.do
Autonomous Agents as digital employees
Hire a digital employee that does the job under earned, supervised autonomy.
Agents.do

Value flow

How Facilities management support services connects

absorbs

Facilities Administration Processmodel
In-House Cleaning Operationsmodel
Reception And Concierge Operationsmodel

composes

measured by

First Response Timemodel
Quality Audit Scoremodel
Service Level Attainmentmodel
Staffing Fill Ratemodel
Ticket Backlogmodel

optimizes

Cleaning Quality Scoremodel
Labor Cost Per Square Footmodel
Staff Utilizationmodel
Support Cost per Ticketmodel
Ticket Resolution Ratemodel

produces

Cleaning Schedule Recordmodel
Quality Audit Logmodel
Support Staffing Rostermodel
Support Ticket Logmodel
Vendor Coordination Recordmodel

realizes

Capture completion and quality checksmodel
Coordinate supplies and vendorsmodel
Maintain compliance documentationmodel
Perform cleaning and grounds workmodel
Provide administrative and helpdesk supportmodel
Provision consumables and suppliesmodel
Receive facilities support requestmodel
Receive soft-service work schedulemodel
Report support activity to clientmodel
Roster and brief support staffmodel
Staff reception and mailroommodel
Triage and assign support taskmodel

Go deeper

Explore Facilities management support services

Read the deeper take on agi.as View as markdown