AGI.do

Services

What will AGI do for Government departments services?

Positioning for this Coordinate is coming soon.

The work itself

Grounded Work Profile

Tools

  • Citizen Service PortalserviceBlueprint
  • Identity Verification SystemserviceBlueprint
  • Case Management SystemserviceBlueprint
  • Document Issuance SystemserviceBlueprint

Outputs

  • Case Decision RecordserviceBlueprint
  • Issued Permit RegisterserviceBlueprint
  • Service Request LogserviceBlueprint

Measured by

  • Application Turnaround TimeserviceBlueprint
  • Decision AccuracyserviceBlueprint

Key steps

  • Receive citizen service requestserviceBlueprint
  • Verify applicant identity and eligibilityserviceBlueprint
  • Route case to responsible departmentserviceBlueprint
  • Process application against regulationsserviceBlueprint
  • Approve or deny the determinationserviceBlueprint
  • Notify applicant of decisionserviceBlueprint
  • Issue permit license or benefitserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Government departments services

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Government departments services connects

absorbs

  • Citizen Application Processingmodel
  • Departmental Back Office Operationsmodel
  • Departmental Procurementmodel
  • Internal Service Desk Processmodel
  • Internal Service Request Managementmodel

measured by

  • Application Turnaround Timemodel
  • Decision Accuracymodel
  • Department Satisfaction Scoremodel
  • First-Response Timemodel
  • Service Availabilitymodel
  • Service Level Attainmentmodel

optimizes

  • Case Processing Timemodel
  • Case Resolution Timemodel
  • Cost Per Transactionmodel
  • First-Contact Resolution Ratemodel
  • Request Resolution Timemodel
  • Service Adoption Ratemodel
  • Shared Service Utilizationmodel

produces

  • Case Decision Recordmodel
  • Case Resolution Recordmodel
  • Issued Permit Registermodel
  • Service Level Reportmodel
  • Service Request Logmodel
  • Shared Services Catalogmodel

realizes

  • Apply Policy And Compliance Checkmodel
  • Approve or deny the determinationmodel
  • Coordinate cross-department deliverymodel
  • Deliver Service Outcome To Departmentmodel
  • Fulfill service to departmentmodel
  • Intake Departmental Service Requestmodel
  • Issue permit license or benefitmodel
  • Notify applicant of decisionmodel
  • Process Back Office Transactionmodel
  • Process application against regulationsmodel
  • Provision shared resourcesmodel
  • Receive citizen service requestmodel
  • Receive departmental service requestmodel
  • Report Service Performancemodel
  • Route case to responsible departmentmodel
  • Track service level performancemodel
  • Triage And Route To Functionmodel
  • Triage and route requestmodel
  • Verify applicant identity and eligibilitymodel

Go deeper

Explore Government departments services

Read the deeper take on agi.asView as markdown