Services

What will AGI do for IT non outsourced voice services?

Non-voice business process outsourcing is a subsection of BPO in which employees do not work in call centers or other areas where they would talk with customers, but are placed in jobs performing back-office tasks; thus, they do not use their voice.

The work itself

Grounded Work Profile

Tools

IT Service Management PlatformserviceBlueprint
Private Branch Exchange ControllerserviceBlueprint
VoIP Provisioning SystemserviceBlueprint
Session Border ControllerserviceBlueprint
Voice Quality MonitorserviceBlueprint

Outputs

Call Detail RecordsserviceBlueprint
Dial Plan ConfigurationserviceBlueprint
Voice Quality ReportsserviceBlueprint

Measured by

Voice Service AvailabilityserviceBlueprint
Mean Opinion ScoreserviceBlueprint

Key steps

Capture Telephony Service RequestserviceBlueprint
Configure Branch Exchange ExtensionsserviceBlueprint
Provision Voice Over IP EndpointsserviceBlueprint
Define Call Routing and Dial PlansserviceBlueprint
Activate User HandsetsserviceBlueprint
Monitor Call QualityserviceBlueprint
Resolve Voice IncidentsserviceBlueprint

How AGI delivers it

Four ways AGI delivers for IT non outsourced voice services

Services-as-Software
Get the professional outcome delivered as software, priced on results, not headcount.
Services.do
Autonomous Agents as digital employees
Hire a digital employee that does the job under earned, supervised autonomy.
Agents.do

Value flow

How IT non outsourced voice services connects

absorbs

Telephony Operationsmodel
Telephony Operations Processmodel

composes

Endpoint Provisioning Toolmodel
IP PBX Systemmodel
IT Service Desk Softwaremodel
IT Service Management Platformmodel
Private Branch Exchange Controllermodel
Session Border Controllermodel
Unified Communications Platformmodel
VoIP Monitoring Softwaremodel
VoIP Provisioning Systemmodel
Voice Quality Monitormodel

measured by

Mean Opinion Scoremodel
Mean Time To Repairmodel
Voice Service Availabilitymodel

optimizes

Call Completion Ratemodel
Call Quality Scoremodel
Extension Provisioning Timemodel
Voice Latencymodel

produces

Call Detail Recordsmodel
Dial Plan Configurationmodel
Voice Quality Reportmodel
Voice Quality Reportsmodel

realizes

Activate User Handsetsmodel
Capture Telephony Service Requestmodel
Capture telephony and extension needsmodel
Configure Branch Exchange Extensionsmodel
Configure PBX and call routingmodel
Define Call Routing and Dial Plansmodel
Monitor Call Qualitymodel
Monitor call quality and trunksmodel
Provision Voice Over IP Endpointsmodel
Provision handsets and softphonesmodel
Resolve Voice Incidentsmodel
Resolve voice and conferencing faultsmodel

Go deeper

Explore IT non outsourced voice services

Read the deeper take on agi.as View as markdown