AGI.do

Services

What will AGI do for Industry specific software maintenance?

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of industry specific software.

The work itself

Grounded Work Profile

Tools

  • Service Desk SystemserviceBlueprint
  • Issue Tracking SystemserviceBlueprint
  • Source Code Management SystemserviceBlueprint
  • Continuous Integration SystemserviceBlueprint
  • Release Management SystemserviceBlueprint
  • Application Monitoring SystemserviceBlueprint

Outputs

  • Incident Resolution RecordsserviceBlueprint
  • Release Change LogserviceBlueprint
  • System Uptime ReportserviceBlueprint

Measured by

  • System UptimeserviceBlueprint
  • First Response TimeserviceBlueprint

Key steps

  • Intake support ticketserviceBlueprint
  • Triage and reproduce issueserviceBlueprint
  • Develop fix or patchserviceBlueprint
  • Test against regulatory rulesserviceBlueprint
  • Release update to customerserviceBlueprint
  • Monitor production healthserviceBlueprint
  • Report service levels to clientserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Industry specific software maintenance

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Industry specific software maintenance connects

absorbs

  • Application Lifecycle Managementmodel
  • Application Lifecycle Management Processmodel
  • IT Help Desk Operationsmodel

composes

measured by

  • First-Response Timemodel
  • Mean Time To Resolutionmodel
  • Service Level Agreement Compliancemodel
  • System Uptimemodel

optimizes

  • Defect Resolution Ratemodel
  • Mean Time To Resolutionmodel
  • Patch Deployment Frequencymodel
  • System Uptimemodel

produces

  • Change Logmodel
  • Defect Reportmodel
  • Incident Resolution Recordsmodel
  • Release Change Logmodel
  • Release Notesmodel
  • Service Level Reportmodel
  • System Uptime Reportmodel

realizes

  • Approve change for releasemodel
  • Confirm resolution with usermodel
  • Deploy patch to productionmodel
  • Develop and test the fixmodel
  • Develop fix or patchmodel
  • Intake support ticketmodel
  • Monitor production healthmodel
  • Receive support or change requestmodel
  • Release update to customermodel
  • Report service levels to clientmodel
  • Run regression test suitemodel
  • Test against regulatory rulesmodel
  • Triage and reproduce issuemodel
  • Triage and reproduce the issuemodel

Go deeper

Explore Industry specific software maintenance

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