AGI.do

Services

What will AGI do for Information technology (IT) technical support services?

This subclass comprises the provision of technical expertise to solve problems for the client in using software, hardware, or the entire computer system.

The work itself

Grounded Work Profile

Tools

  • Help Desk Ticketing SystemserviceBlueprint
  • Remote Diagnostics ToolserviceBlueprint
  • Remote Support SoftwareserviceBlueprint
  • Knowledge Base SystemserviceBlueprint

Outputs

  • Ticket Resolution LogserviceBlueprint
  • Knowledge Base ArticleserviceBlueprint
  • Support Trend ReportserviceBlueprint

Measured by

  • First Response TimeserviceBlueprint
  • Customer Satisfaction ScoreserviceBlueprint

Key steps

  • Receive support ticketserviceBlueprint
  • Triage and categorize issueserviceBlueprint
  • Diagnose root causeserviceBlueprint
  • Apply fix or workaroundserviceBlueprint
  • Confirm resolution with userserviceBlueprint
  • Update knowledge baseserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Information technology (IT) technical support services

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Information technology (IT) technical support services connects

absorbs

  • End-User Support Processmodel
  • End User Support Operationsmodel

measured by

  • Customer Satisfaction Scoremodel
  • First-Response Timemodel
  • Time To Resolutionmodel

optimizes

  • Average Handle Timemodel
  • Customer Satisfaction Scoremodel
  • First Contact Resolution Ratemodel
  • Mean Time To Resolvemodel

produces

  • Knowledge Base Articlemodel
  • Resolution Knowledge Articlesmodel
  • Support SLA Reportmodel
  • Support Ticket Recordsmodel
  • Support Trend Reportmodel
  • Ticket Resolution Logmodel

realizes

  • Apply fix or workaroundmodel
  • Confirm resolution with usermodel
  • Diagnose reported issuemodel
  • Diagnose root causemodel
  • Log resolution and update knowledge basemodel
  • Receive support ticketmodel
  • Receive user support requestmodel
  • Resolve or escalate ticketmodel
  • Triage and categorize issuemodel
  • Triage and categorize ticketmodel
  • Update knowledge basemodel

Go deeper

Explore Information technology (IT) technical support services

Read the deeper take on agi.asView as markdown