Services

What will AGI do for Information technology IT management services?

A type of outsourcing on a proactive basis of information management IT responsibilities and functions as a strategic method intended to improve operations and cut expenses. Spans hardware, software, network and infrastructural operations, maintenance similar to an in-house data center.

The work itself

Grounded Work Profile

Tools

Service Management PlatformserviceBlueprint
Vendor Management SystemserviceBlueprint
IT Financial Management ToolserviceBlueprint
Service Reporting DashboardserviceBlueprint

Outputs

Service Level ReportserviceBlueprint
IT Budget ReportserviceBlueprint
Vendor Performance ReportserviceBlueprint

Measured by

SLA Compliance RateserviceBlueprint
Budget VarianceserviceBlueprint

Key steps

Define service governance scopeserviceBlueprint
Orchestrate IT service deliveryserviceBlueprint
Govern vendors and contractsserviceBlueprint
Track service levels and budgetserviceBlueprint
Review performance with buyerserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Information technology IT management services

Services-as-Software
Get the professional outcome delivered as software, priced on results, not headcount.
Services.do
Autonomous Agents as digital employees
Hire a digital employee that does the job under earned, supervised autonomy.
Agents.do

Value flow

How Information technology IT management services connects

absorbs

IT Operations Governancemodel
IT Operations Processmodel
IT Procurement Processmodel
Vendor Managementmodel

composes

ITSM Platformmodel
IT Asset Management Systemmodel
IT Financial Management Toolmodel
Service Management Platformmodel
Service Reporting Dashboardmodel
Vendor Management Systemmodel

measured by

Budget Variancemodel
IT Service Availabilitymodel
SLA Attainmentmodel
SLA Compliance Ratemodel

optimizes

Cost Per Endpointmodel
IT Cost Efficiencymodel
IT Service Availabilitymodel
SLA Attainmentmodel
Service Level Attainmentmodel

produces

Asset Lifecycle Registermodel
IT Budget Reportmodel
IT Service Catalogmodel
Service Level Reportmodel
Service Performance Reportmodel
Vendor Compliance Reportmodel
Vendor Performance Reportmodel

realizes

Define service governance scopemodel
Establish service management baselinemodel
Govern vendors and contractsmodel
Govern vendors and licensesmodel
Manage lifecycle and refreshmodel
Onboard managed IT estatemodel
Operate IT service catalogmodel
Orchestrate IT service deliverymodel
Review performance with buyermodel
Review service performancemodel
Track service levels and budgetmodel

Go deeper

Explore Information technology IT management services

Read the deeper take on agi.as View as markdown