AGI.do

Services

What will AGI do for Mainframe computer maintenance?

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of mainframe computers.

The work itself

Grounded Work Profile

Tools

  • Service Contract SystemserviceBlueprint
  • Remote Diagnostics PlatformserviceBlueprint
  • Diagnostic SoftwareserviceBlueprint
  • Field Service Dispatch SystemserviceBlueprint
  • Firmware Management ToolserviceBlueprint
  • IT Service Management PlatformserviceBlueprint

Outputs

  • Maintenance Service LogserviceBlueprint
  • Parts Replacement RecordserviceBlueprint
  • Failure Diagnostic ReportserviceBlueprint

Measured by

  • Mean Time To RepairserviceBlueprint
  • UptimeserviceBlueprint

Key steps

  • Open Maintenance ContractserviceBlueprint
  • Monitor Hardware TelemetryserviceBlueprint
  • Diagnose Component FaultserviceBlueprint
  • Dispatch Field EngineerserviceBlueprint
  • Replace Failed HardwareserviceBlueprint
  • Apply Microcode UpdatesserviceBlueprint
  • Verify And Close TicketserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Mainframe computer maintenance

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Mainframe computer maintenance connects

absorbs

  • Hardware Break Fix Operationsmodel
  • Preventive Maintenance Programsmodel

composes

measured by

  • First Time Fix Ratemodel
  • Mean Time To Repairmodel
  • Response Time To Sitemodel
  • Uptimemodel

optimizes

  • Hardware Availabilitymodel
  • Mean Time To Repairmodel
  • Preventive Coveragemodel
  • Preventive Maintenance Coveragemodel

produces

  • Failure Diagnostic Reportmodel
  • Firmware Update Recordmodel
  • Maintenance Service Logmodel
  • Maintenance Service Reportmodel
  • Parts Replacement Logmodel
  • Parts Replacement Recordmodel

realizes

  • Apply Microcode Updatesmodel
  • Apply firmware and microcode updatesmodel
  • Diagnose Component Faultmodel
  • Dispatch Field Engineermodel
  • Dispatch field engineer with partsmodel
  • Establish maintenance contract coveragemodel
  • Inventory hardware and firmware levelsmodel
  • Monitor Hardware Telemetrymodel
  • Open Maintenance Contractmodel
  • Receive fault alert or service callmodel
  • Replace Failed Hardwaremodel
  • Replace failed component on sitemodel
  • Run preventive diagnosticsmodel
  • Verify And Close Ticketmodel
  • Verify and close service ticketmodel

Go deeper

Explore Mainframe computer maintenance

Read the deeper take on agi.asView as markdown