AGI.do

Services

What will AGI do for Maintenance or support fees?

Support is to address an immediate problem generally representing an escalation process to resolve the issue

The work itself

Grounded Work Profile

Tools

  • Subscription Billing SystemserviceBlueprint
  • Entitlement Management SystemserviceBlueprint
  • Help Desk Ticketing SystemserviceBlueprint
  • Knowledge Base SystemserviceBlueprint

Outputs

  • Support Ticket RecordserviceBlueprint
  • Entitlement RegisterserviceBlueprint
  • Maintenance Invoice DatasetserviceBlueprint

Measured by

  • First Response TimeserviceBlueprint
  • Service AvailabilityserviceBlueprint

Key steps

  • Enroll Buyer In Support PlanserviceBlueprint
  • Provision Support EntitlementsserviceBlueprint
  • Receive And Triage Support RequestserviceBlueprint
  • Resolve Issue Or Ship UpdateserviceBlueprint
  • Bill Recurring Maintenance FeeserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Maintenance or support fees

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Maintenance or support fees connects

absorbs

  • In House Support Desk Processmodel
  • Post-Sale Support Operationsmodel
  • Recurring Revenue Billingmodel

measured by

  • First-Response Timemodel
  • Renewal Ratemodel
  • Service Availabilitymodel
  • Support Response Timemodel

optimizes

  • Recurring Revenue Retentionmodel
  • Renewal Ratemodel
  • Renewal Retention Ratemodel
  • Support Resolution Timemodel
  • Support Ticket Resolution Timemodel

produces

  • Entitlement Registermodel
  • Maintenance Invoice Datasetmodel
  • Recurring Invoicemodel
  • Support Entitlement Recordmodel
  • Support Ticket Logmodel
  • Support Ticket Recordmodel

realizes

  • Bill Recurring Maintenance Feemodel
  • Distribute maintenance updatemodel
  • Enroll Buyer In Support Planmodel
  • Enroll support entitlementmodel
  • Invoice recurring feemodel
  • Process fee paymentmodel
  • Provision Support Entitlementsmodel
  • Provision support accessmodel
  • Receive And Triage Support Requestmodel
  • Receive support requestmodel
  • Renew support termmodel
  • Resolve Issue Or Ship Updatemodel
  • Triage and resolve issuemodel

Go deeper

Explore Maintenance or support fees

Read the deeper take on agi.asView as markdown