AGI.do

Services

What will AGI do for Network application software maintenance?

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of network applications software.

The work itself

Grounded Work Profile

Tools

  • IT Service Management PlatformserviceBlueprint
  • Application Performance Monitoring ToolserviceBlueprint
  • Source Code Management SystemserviceBlueprint
  • Continuous Integration ServerserviceBlueprint
  • Deployment Automation ToolserviceBlueprint

Outputs

  • Maintenance Release NotesserviceBlueprint
  • Defect Resolution LogsserviceBlueprint
  • Application Change RecordsserviceBlueprint

Measured by

  • Incident Resolution TimeserviceBlueprint
  • Application AvailabilityserviceBlueprint

Key steps

  • Intake And Triage Support TicketserviceBlueprint
  • Reproduce Reported Application DefectserviceBlueprint
  • Patch And Update Application CodeserviceBlueprint
  • Run Regression Test SuiteserviceBlueprint
  • Deploy Maintenance ReleaseserviceBlueprint
  • Confirm Fix With RequesterserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Network application software maintenance

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Network application software maintenance connects

absorbs

  • Application Lifecycle Maintenancemodel
  • Application Support and Maintenance Processmodel
  • Software Release Managementmodel

composes

measured by

  • Application Availabilitymodel
  • Application Uptimemodel
  • Incident Resolution Timemodel
  • Mean Time to Resolutionmodel

optimizes

  • Application Uptimemodel
  • Defect Escape Ratemodel
  • Mean Time To Resolutionmodel
  • Mean Time to Resolutionmodel
  • Patch Cycle Timemodel
  • Patch Deployment Frequencymodel

produces

  • Application Change Recordsmodel
  • Change Recordmodel
  • Defect Resolution Logmodel
  • Defect Resolution Logsmodel
  • Maintenance Release Notesmodel
  • Release Notesmodel

realizes

  • Confirm Fix With Requestermodel
  • Deploy Maintenance Releasemodel
  • Deploy update to productionmodel
  • Develop patch or updatemodel
  • Intake And Triage Support Ticketmodel
  • Patch And Update Application Codemodel
  • Receive maintenance or defect reportmodel
  • Reproduce Reported Application Defectmodel
  • Run Regression Test Suitemodel
  • Schedule deployment change windowmodel
  • Test fix in staging environmentmodel
  • Triage and reproduce the issuemodel
  • Verify and monitor post-releasemodel

Go deeper

Explore Network application software maintenance

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