AGI.do

Services

What will AGI do for Operating system software maintenance?

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of operating system software.

The work itself

Grounded Work Profile

Tools

  • IT Service Management SystemserviceBlueprint
  • Issue Tracking SystemserviceBlueprint
  • Integrated Development EnvironmentserviceBlueprint
  • Continuous Integration SystemserviceBlueprint
  • Change Management SystemserviceBlueprint
  • Patch Management SystemserviceBlueprint

Outputs

  • Patch Release NotesserviceBlueprint
  • Change RecordsserviceBlueprint
  • Vulnerability Remediation LogsserviceBlueprint

Measured by

  • System UptimeserviceBlueprint
  • Mean Time To PatchserviceBlueprint

Key steps

  • Receive Support TicketserviceBlueprint
  • Triage And Reproduce IssueserviceBlueprint
  • Develop Patch Or UpdateserviceBlueprint
  • Regression Test PatchserviceBlueprint
  • Approve Change ReleaseserviceBlueprint
  • Deploy Update To FleetserviceBlueprint
  • Confirm Resolution With UserserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Operating system software maintenance

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Operating system software maintenance connects

absorbs

  • Operating System Lifecycle Managementmodel
  • Patch Lifecycle Managementmodel
  • Patch Managementmodel
  • Software Release Managementmodel

composes

measured by

  • Mean Time To Patchmodel
  • Mean Time to Patchmodel
  • Patch Success Ratemodel
  • System Availabilitymodel
  • System Uptimemodel

optimizes

  • Mean Time To Patchmodel
  • Patch Cycle Timemodel
  • Patch Success Ratemodel
  • System Uptimemodel
  • Vulnerability Backlogmodel

produces

  • Change Recordsmodel
  • Patch Release Notesmodel
  • System Health Reportmodel
  • Vulnerability Remediation Logmodel
  • Vulnerability Remediation Logsmodel

realizes

  • Approve Change Releasemodel
  • Approve patch for releasemodel
  • Confirm Resolution With Usermodel
  • Confirm system health post-updatemodel
  • Deploy Update To Fleetmodel
  • Deploy update to systemsmodel
  • Develop Patch Or Updatemodel
  • Develop and test the patchmodel
  • Receive Support Ticketmodel
  • Receive maintenance requestmodel
  • Regression Test Patchmodel
  • Triage And Reproduce Issuemodel
  • Triage defect or vulnerabilitymodel
  • Validate against regression suitemodel

Go deeper

Explore Operating system software maintenance

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