AGI.do

Services

What will AGI do for Other support services?

This subclass comprises packaging and labelling services; fulfillment services; convention and trade show organization services; and other support services, n.e.c.

The work itself

Grounded Work Profile

Tools

  • Service Desk PlatformserviceBlueprint
  • Workflow Automation PlatformserviceBlueprint

Outputs

  • Service Ticket LogserviceBlueprint
  • Processed Document SetserviceBlueprint
  • Support Activity ReportserviceBlueprint

Measured by

  • SLA Adherence RateserviceBlueprint
  • Turnaround TimeserviceBlueprint
  • Quality Acceptance RateserviceBlueprint

Key steps

  • Receive support request and SLAserviceBlueprint
  • Triage and route to specialistserviceBlueprint
  • Gather required inputs from clientserviceBlueprint
  • Execute support taskserviceBlueprint
  • Quality-check deliverableserviceBlueprint
  • Hand deliverable to clientserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Other support services

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Other support services connects

absorbs

  • Ad Hoc Support Operationsmodel
  • Back-Office Administration Processmodel
  • Document Handling Processmodel
  • Resource Schedulingmodel

composes

measured by

  • First-Response Timemodel
  • Quality Acceptance Ratemodel
  • Request Closure Ratemodel
  • SLA Compliance Ratemodel
  • Turnaround Timemodel

optimizes

  • Cost Per Transactionmodel
  • First-Contact Resolution Ratemodel
  • Request Resolution Ratemodel
  • Resource Utilization Ratemodel
  • Support Turnaround Timemodel
  • Turnaround Timemodel

produces

  • Processed Document Setmodel
  • Service Completion Logmodel
  • Service Ticket Logmodel
  • Support Activity Reportmodel
  • Support Request Recordmodel

Go deeper

Explore Other support services

Read the deeper take on agi.asView as markdown