AGI.do

Services

What will AGI do for Point of sale software maintenance service?

Maintenance and support of software use for point of sale POS systems

The work itself

Grounded Work Profile

Tools

  • Service Ticketing SystemserviceBlueprint
  • Application Monitoring SoftwareserviceBlueprint
  • Version Control SoftwareserviceBlueprint
  • Continuous Integration SoftwareserviceBlueprint
  • Deployment Automation SoftwareserviceBlueprint

Outputs

  • Release NotesserviceBlueprint
  • Incident Resolution LogserviceBlueprint

Measured by

  • First-Response TimeserviceBlueprint
  • Application UptimeserviceBlueprint

Key steps

  • Receive incident or change requestserviceBlueprint
  • Reproduce and diagnose issueserviceBlueprint
  • Develop patch or configuration fixserviceBlueprint
  • Test fix in stagingserviceBlueprint
  • Schedule and deploy updateserviceBlueprint
  • Monitor release and confirm resolutionserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Point of sale software maintenance service

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Point of sale software maintenance service connects

absorbs

  • POS Application Lifecycle Managementmodel
  • Retail Software Release Management Processmodel

composes

measured by

  • Application Uptimemodel
  • First-Response Timemodel
  • Patch SLA Compliancemodel
  • Production Incident Ratemodel

optimizes

  • Application Uptimemodel
  • Mean Time To Patchmodel
  • Mean Time to Resolutionmodel
  • Release Defect Escape Ratemodel

produces

  • Incident Resolution Logmodel
  • Patch Deployment Recordmodel
  • Release Notesmodel
  • Release Notes Documentmodel
  • Software Defect Logmodel

realizes

  • Approve production releasemodel
  • Deploy update to terminalsmodel
  • Develop patch or configuration fixmodel
  • Develop patch or fixmodel
  • Log software support ticketmodel
  • Monitor post-release healthmodel
  • Monitor release and confirm resolutionmodel
  • Receive incident or change requestmodel
  • Reproduce and diagnose defectmodel
  • Reproduce and diagnose issuemodel
  • Schedule and deploy updatemodel
  • Test fix in stagingmodel
  • Test release in stagingmodel

Go deeper

Explore Point of sale software maintenance service

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