AGI.do

Services

What will AGI do for Proprietary or licensed systems maintenance or support?

Positioning for this Coordinate is coming soon.

The work itself

Grounded Work Profile

Tools

  • Configuration Management DatabaseserviceBlueprint
  • Monitoring and Alerting PlatformserviceBlueprint
  • IT Service Management SystemserviceBlueprint
  • Remote Support ToolingserviceBlueprint
  • Patch Management SystemserviceBlueprint
  • Service Reporting DashboardserviceBlueprint

Outputs

  • Incident LogserviceBlueprint
  • Patch Compliance ReportserviceBlueprint
  • Service Level ReportserviceBlueprint

Measured by

  • First Response TimeserviceBlueprint
  • Patch Compliance RateserviceBlueprint

Key steps

  • Onboard supported system inventoryserviceBlueprint
  • Monitor system healthserviceBlueprint
  • Receive support ticketserviceBlueprint
  • Diagnose and resolve incidentserviceBlueprint
  • Apply patches and updatesserviceBlueprint
  • Report service levels to clientserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Proprietary or licensed systems maintenance or support

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Proprietary or licensed systems maintenance or support connects

absorbs

  • IT Support Operationsmodel
  • Incident Management Processmodel
  • Patch Management Processmodel
  • Software Lifecycle Managementmodel

composes

measured by

  • First-Response Timemodel
  • Incident Response Timemodel
  • Patch Compliance Ratemodel
  • Service Uptimemodel

optimizes

  • First Contact Resolution Ratemodel
  • Mean Time To Resolutionmodel
  • System Uptimemodel

produces

  • Incident Logmodel
  • Incident Ticket Logmodel
  • License Inventory Recordmodel
  • Patch Compliance Reportmodel
  • Service Level Reportmodel

realizes

  • Apply patch or fixmodel
  • Apply patches and updatesmodel
  • Diagnose and resolve incidentmodel
  • Monitor system healthmodel
  • Onboard supported system inventorymodel
  • Provision support entitlementsmodel
  • Receive support requestmodel
  • Receive support ticketmodel
  • Renew software licensemodel
  • Report service levels to clientmodel
  • Report support performancemodel
  • Restore service to usermodel
  • Triage and diagnose incidentmodel

Go deeper

Explore Proprietary or licensed systems maintenance or support

Read the deeper take on agi.asView as markdown