Services

What will AGI do for Public administration services?

This group comprises services of a governmental nature, that is, services related to the enactment and judicial interpretation of laws and their pursuant regulations, and the administration of programs based on them. Services provided by government that are not governmental in nature are classified to the same service categories as equivalent services provided by the private sector.

The work itself

Grounded Work Profile

Tools

Government Service PortalserviceBlueprint
Case Management SystemserviceBlueprint
Rules EngineserviceBlueprint
Citizen Notification PortalserviceBlueprint
Records Management SystemserviceBlueprint

Outputs

Service Request RegisterserviceBlueprint
Determination RecordserviceBlueprint
Case Outcome DatasetserviceBlueprint

Measured by

Service Level Compliance RateserviceBlueprint
Determination Accuracy RateserviceBlueprint

Key steps

Receive constituent service requestserviceBlueprint
Classify and route requestserviceBlueprint
Assess against policy rulesserviceBlueprint
Adjudicate and issue determinationserviceBlueprint
Deliver decision to constituentserviceBlueprint
Record outcome for reportingserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Public administration services

Services-as-Software
Get the professional outcome delivered as software, priced on results, not headcount.
Services.do
Autonomous Agents as digital employees
Hire a digital employee that does the job under earned, supervised autonomy.
Agents.do

Value flow

How Public administration services connects

absorbs

Case Adjudication Processmodel
Citizen Inquiry Handlingmodel
Government Records Processingmodel
Records Retention Processmodel

composes

measured by

Determination Accuracy Ratemodel
Record Accuracymodel
SLA Compliance Ratemodel
Service Level Agreement Compliancemodel

optimizes

Backlog Volumemodel
Counter Wait Timemodel
Document Turnaround Timemodel
First-Contact Resolutionmodel
First Contact Resolution Ratemodel
Request Resolution Timemodel

produces

Case Outcome Datasetmodel
Determination Recordmodel
Official Certificatemodel
Records Indexmodel
Service Request Logmodel
Service Request Registermodel

realizes

Accept document submissionmodel
Adjudicate and issue determinationmodel
Archive official recordmodel
Assess against policy rulesmodel
Classify and route requestmodel
Deliver decision to constituentmodel
Digitize and index recordsmodel
Greet citizen at countermodel
Issue certificate or documentmodel
Receive constituent service requestmodel
Record outcome for reportingmodel
Respond to status inquirymodel
Validate data and route casemodel

Go deeper

Explore Public administration services

Read the deeper take on agi.as View as markdown