AGI.do

Services

What will AGI do for Software application administration service?

A service involving the administration access and security for network-provided software applications.

The work itself

Grounded Work Profile

Tools

  • Configuration Management DatabaseserviceBlueprint
  • Identity and Access Management SystemserviceBlueprint
  • Application Monitoring PlatformserviceBlueprint
  • Patch Management SystemserviceBlueprint
  • Service Desk SoftwareserviceBlueprint
  • Service Reporting DashboardserviceBlueprint

Outputs

  • Configuration RecordsserviceBlueprint
  • Service Level ReportserviceBlueprint
  • Incident Ticket LogserviceBlueprint

Measured by

  • UptimeserviceBlueprint
  • First-Response TimeserviceBlueprint

Key steps

  • Onboard the application estateserviceBlueprint
  • Configure user roles and accessserviceBlueprint
  • Monitor application healthserviceBlueprint
  • Apply patches and updatesserviceBlueprint
  • Resolve user support ticketsserviceBlueprint
  • Report service levels to clientserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Software application administration service

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Software application administration service connects

absorbs

  • Application Maintenance Processmodel
  • Change Management Processmodel
  • User Provisioning Processmodel

measured by

  • Application Uptimemodel
  • First-Response Timemodel
  • Service Level Agreement Compliancemodel
  • Uptimemodel

optimizes

  • Application Uptimemodel
  • Change Success Ratemodel
  • Mean Time To Resolutionmodel
  • Mean Time to Provisionmodel
  • Patch Compliance Ratemodel

produces

  • Access Control Logmodel
  • Change Recordmodel
  • Configuration Recordsmodel
  • Incident Ticket Logmodel
  • Service Level Reportmodel

realizes

  • Apply patches and configuration changesmodel
  • Apply patches and updatesmodel
  • Configure roles and access policymodel
  • Configure user roles and accessmodel
  • Monitor application healthmodel
  • Onboard application portfoliomodel
  • Onboard the application estatemodel
  • Provision user accountsmodel
  • Receive support and change requestsmodel
  • Report service levels to clientmodel
  • Resolve user support ticketsmodel

Go deeper

Explore Software application administration service

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