AGI.do

Services

What will AGI do for Technical support or help desk services?

Positioning for this Coordinate is coming soon.

The work itself

Grounded Work Profile

Tools

  • IT Service Management PlatformserviceBlueprint
  • Remote Diagnostics SoftwareserviceBlueprint
  • Knowledge Base SystemserviceBlueprint

Outputs

  • Support Ticket RecordsserviceBlueprint
  • Resolution Knowledge BaseserviceBlueprint
  • Service Performance ReportsserviceBlueprint

Measured by

  • First Response TimeserviceBlueprint
  • Customer Satisfaction ScoreserviceBlueprint

Key steps

  • Receive Support RequestserviceBlueprint
  • Triage And Categorize TicketserviceBlueprint
  • Diagnose Reported IssueserviceBlueprint
  • Resolve Or Escalate IssueserviceBlueprint
  • Confirm Resolution With UserserviceBlueprint
  • Close And Log TicketserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Technical support or help desk services

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Technical support or help desk services connects

absorbs

composes

measured by

  • Customer Satisfaction Scoremodel
  • First-Contact Resolution Ratemodel
  • First-Response Timemodel
  • Service Level Agreement Compliancemodel

optimizes

  • Average Handle Timemodel
  • Customer Satisfaction Scoremodel
  • First Contact Resolution Ratemodel

produces

  • Incident Resolution Recordmodel
  • Knowledge Base Articlemodel
  • Resolution Knowledge Basemodel
  • Service Performance Reportsmodel
  • Support Ticket Logmodel
  • Support Ticket Recordsmodel

Go deeper

Explore Technical support or help desk services

Read the deeper take on agi.asView as markdown