Services

What will AGI do for Telemarketing and call support services?

This subclass comprises making or receiving telephone calls on behalf of others, for such purposes as marketing clients' goods or services, providing customer assistance, and providing answering services.

The work itself

Grounded Work Profile

Tools

Client Onboarding PortalserviceBlueprint
Automatic Call DistributorserviceBlueprint
Agent Knowledge BaseserviceBlueprint
Predictive Dialer SystemserviceBlueprint
Contact Center PlatformserviceBlueprint
Customer Relationship ManagerserviceBlueprint
Case Escalation SystemserviceBlueprint
Contact Center AnalyticsserviceBlueprint

Outputs

Interaction Transcript LogserviceBlueprint
Case Resolution ReportserviceBlueprint
Service Level ReportserviceBlueprint

Measured by

Service Level AttainmentserviceBlueprint
Abandonment RateserviceBlueprint
Average Speed Of AnswerserviceBlueprint

Key steps

Onboard Client ProgramserviceBlueprint
Configure Call Routing RulesserviceBlueprint
Train Agents On Knowledge BaseserviceBlueprint
Handle Outbound Sales CallsserviceBlueprint
Answer Inbound Support CallsserviceBlueprint
Log Interactions And CasesserviceBlueprint
Escalate Unresolved IssuesserviceBlueprint
Deliver Performance ReportingserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Telemarketing and call support services

Services-as-Software
Get the professional outcome delivered as software, priced on results, not headcount.
Services.do
Autonomous Agents as digital employees
Hire a digital employee that does the job under earned, supervised autonomy.
Agents.do

Value flow

How Telemarketing and call support services connects

absorbs

composes

Agent Knowledge Basemodel
Automatic Call Distributormodel
Case Escalation Systemmodel
Client Onboarding Portalmodel
Contact Center Analyticsmodel
Contact Center Platformmodel
Customer Relationship Management Systemmodel
Customer Relationship Managermodel
Predictive Dialermodel
Predictive Dialer Systemmodel
Reporting Dashboardmodel
Ticketing Systemmodel

measured by

Abandonment Ratemodel
Average Speed Of Answermodel
Customer Satisfaction Scoremodel
Service Level Answer Ratemodel
Service Level Attainmentmodel

optimizes

Average Handle Timemodel
Customer Satisfaction Scoremodel
First Call Resolutionmodel
First Contact Resolution Ratemodel

produces

Case Resolution Reportmodel
Contact Interaction Logmodel
Interaction Transcript Logmodel
Resolution Outcome Reportmodel
Service Level Reportmodel

realizes

Go deeper

Explore Telemarketing and call support services

Read the deeper take on agi.as View as markdown