AGI.do

Services

What will AGI do for Telemarketing and call support services?

This subclass comprises making or receiving telephone calls on behalf of others, for such purposes as marketing clients' goods or services, providing customer assistance, and providing answering services.

The work itself

Grounded Work Profile

Tools

  • Client Onboarding PortalserviceBlueprint
  • Automatic Call DistributorserviceBlueprint
  • Agent Knowledge BaseserviceBlueprint
  • Predictive Dialer SystemserviceBlueprint
  • Contact Center PlatformserviceBlueprint
  • Customer Relationship ManagerserviceBlueprint
  • Case Escalation SystemserviceBlueprint
  • Contact Center AnalyticsserviceBlueprint

Outputs

  • Interaction Transcript LogserviceBlueprint
  • Case Resolution ReportserviceBlueprint
  • Service Level ReportserviceBlueprint

Measured by

  • Service Level AttainmentserviceBlueprint
  • Abandonment RateserviceBlueprint
  • Average Speed Of AnswerserviceBlueprint

Key steps

  • Onboard Client ProgramserviceBlueprint
  • Configure Call Routing RulesserviceBlueprint
  • Train Agents On Knowledge BaseserviceBlueprint
  • Handle Outbound Sales CallsserviceBlueprint
  • Answer Inbound Support CallsserviceBlueprint
  • Log Interactions And CasesserviceBlueprint
  • Escalate Unresolved IssuesserviceBlueprint
  • Deliver Performance ReportingserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Telemarketing and call support services

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Telemarketing and call support services connects

absorbs

  • After Hours Call Coveragemodel
  • Customer Contact Handlingmodel
  • Customer Contact Operationsmodel
  • Outbound Sales Prospectingmodel

composes

measured by

  • Abandonment Ratemodel
  • Average Speed Of Answermodel
  • Customer Satisfaction Scoremodel
  • Service Level Answer Ratemodel
  • Service Level Attainmentmodel

optimizes

  • Average Handle Timemodel
  • Customer Satisfaction Scoremodel
  • First Call Resolutionmodel
  • First Contact Resolution Ratemodel

produces

  • Case Resolution Reportmodel
  • Contact Interaction Logmodel
  • Interaction Transcript Logmodel
  • Resolution Outcome Reportmodel
  • Service Level Reportmodel

realizes

  • Answer Inbound Support Callsmodel
  • Configure Call Routing Rulesmodel
  • Deliver Performance Reportingmodel
  • Escalate Unresolved Issuesmodel
  • Escalate unresolved casesmodel
  • Handle Outbound Sales Callsmodel
  • Log Interactions And Casesmodel
  • Onboard Client Programmodel
  • Onboard client programs and scriptsmodel
  • Report contact and resolution metricsmodel
  • Resolve or log customer requestsmodel
  • Route inbound calls to agentsmodel
  • Run outbound calling campaignsmodel
  • Train Agents On Knowledge Basemodel

Go deeper

Explore Telemarketing and call support services

Read the deeper take on agi.asView as markdown