AGI.do

Services

What will AGI do for Video conferencing software maintenance?

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of video conferencing software.

The work itself

Grounded Work Profile

Tools

  • IT Service Management PlatformserviceBlueprint
  • Issue Tracking SystemserviceBlueprint
  • Continuous Integration PipelineserviceBlueprint
  • Automated Test SuiteserviceBlueprint
  • Deployment Automation ToolserviceBlueprint

Outputs

  • Incident Resolution LogserviceBlueprint
  • Release Changelog DatasetserviceBlueprint
  • Uptime ReportserviceBlueprint

Measured by

  • UptimeserviceBlueprint
  • First-Response TimeserviceBlueprint

Key steps

  • Intake support and change requestsserviceBlueprint
  • Triage and reproduce reported issuesserviceBlueprint
  • Patch and update conferencing buildserviceBlueprint
  • Regression test audio video pathsserviceBlueprint
  • Release update to tenantsserviceBlueprint
  • Confirm resolution with requesterserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Video conferencing software maintenance

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Video conferencing software maintenance connects

absorbs

  • Application Lifecycle Maintenance Processmodel
  • Application Lifecycle Managementmodel
  • Release Operationsmodel

composes

measured by

  • Critical Defect Backlogmodel
  • First-Response Timemodel
  • Service Level Agreement Compliancemodel
  • Update Success Ratemodel
  • Uptimemodel

optimizes

  • Defect Escape Ratemodel
  • Defect Resolution Timemodel
  • Mean Time To Resolutionmodel
  • Patch Coveragemodel
  • System Uptimemodel

produces

  • Defect Resolution Logmodel
  • Incident Resolution Logmodel
  • Patch Compliance Reportmodel
  • Release Changelog Datasetmodel
  • Release Notesmodel
  • Uptime Reportmodel

realizes

  • Confirm resolution and close ticketmodel
  • Confirm resolution with requestermodel
  • Deploy update to customer tenantsmodel
  • Intake support and change requestsmodel
  • Patch and regression test buildmodel
  • Patch and update conferencing buildmodel
  • Receive support and bug ticketsmodel
  • Regression test audio video pathsmodel
  • Release update to tenantsmodel
  • Stage release and security scanmodel
  • Triage and reproduce defectsmodel
  • Triage and reproduce reported issuesmodel

Go deeper

Explore Video conferencing software maintenance

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