AGI.do

Services

What will AGI do for Wide area network WAN maintenance or support?

Maintenance is a purchased warranty or subscription that would include version upgrades or "bug" fixes released during the maintenance period.

The work itself

Grounded Work Profile

Tools

  • Network Configuration Management SystemserviceBlueprint
  • Network Monitoring SystemserviceBlueprint
  • IT Service Management PlatformserviceBlueprint
  • Network Diagnostics ToolkitserviceBlueprint

Outputs

  • Network Performance ReportserviceBlueprint
  • Incident Resolution LogserviceBlueprint

Measured by

  • Network UptimeserviceBlueprint
  • Incident Resolution TimeserviceBlueprint

Key steps

  • Onboard customer network topologyserviceBlueprint
  • Instrument links for monitoringserviceBlueprint
  • Monitor link health continuouslyserviceBlueprint
  • Receive and triage support ticketserviceBlueprint
  • Diagnose connectivity faultserviceBlueprint
  • Apply configuration or failover fixserviceBlueprint
  • Confirm restoration with customerserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Wide area network WAN maintenance or support

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Wide area network WAN maintenance or support connects

absorbs

  • Network Operationsmodel
  • Network Operations Center Staffingmodel
  • Patch and Firmware Managementmodel
  • WAN Incident Managementmodel

composes

measured by

  • Incident Resolution Timemodel
  • Incident Response Timemodel
  • Network Availabilitymodel
  • Network Uptimemodel

optimizes

  • Mean Time To Repairmodel
  • Mean Time To Resolutionmodel
  • Network Availabilitymodel
  • Network Uptimemodel
  • Packet Loss Ratemodel

produces

  • Incident Resolution Logmodel
  • Network Configuration Backupmodel
  • Network Performance Reportmodel
  • SLA Performance Reportmodel

realizes

  • Apply configuration or failover fixmodel
  • Apply configuration or remediationmodel
  • Confirm restoration with customermodel
  • Detect and triage network incidentsmodel
  • Diagnose connectivity faultmodel
  • Diagnose root cause of faultmodel
  • Instrument links for monitoringmodel
  • Monitor WAN links and devicesmodel
  • Monitor link health continuouslymodel
  • Notify customer of resolutionmodel
  • Onboard customer WAN topologymodel
  • Onboard customer network topologymodel
  • Receive and triage support ticketmodel
  • Report SLA performancemodel

Go deeper

Explore Wide area network WAN maintenance or support

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