Services

What will AGI do for Workstation as a service?

Cloud or web-based service consisting of a fully bundled offering which includes a lifecycle workplace management solution structured and packaged around standardized workstations and their configurations and priced as a monthly subscription fee on a per device basis.

The work itself

Grounded Work Profile

Tools

  • Service Catalog PortalserviceBlueprint
  • Virtualization PlatformserviceBlueprint
  • Endpoint Management SoftwareserviceBlueprint
  • Identity Management SystemserviceBlueprint
  • Infrastructure Monitoring SoftwareserviceBlueprint
  • IT Service Management PlatformserviceBlueprint

Outputs

  • Workstation InventoryserviceBlueprint
  • Usage Telemetry LogserviceBlueprint
  • Performance DashboardserviceBlueprint

Measured by

  • Service UptimeserviceBlueprint
  • Ticket Resolution TimeserviceBlueprint

Key steps

  • Capture Workstation RequirementsserviceBlueprint
  • Provision Virtual WorkstationserviceBlueprint
  • Configure Software ImageserviceBlueprint
  • Deliver Access CredentialsserviceBlueprint
  • Monitor Performance And UptimeserviceBlueprint
  • Patch And Update WorkstationsserviceBlueprint
  • Provide Helpdesk SupportserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Workstation as a service

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do
  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Workstation as a service connects

absorbs

  • Desktop Lifecycle Managementmodel
  • Endpoint IT Supportmodel
  • Endpoint Provisioningmodel
  • Workstation Lifecycle Managementmodel

composes

measured by

  • First Response Timemodel
  • Service Availabilitymodel
  • Service Uptimemodel
  • Ticket Resolution Timemodel

optimizes

  • Cost Per Seatmodel
  • Device Uptimemodel
  • Mean Time To Resolutionmodel
  • Patch Compliance Ratemodel
  • Provisioning Speedmodel
  • Workstation Uptimemodel

produces

  • Device Inventory Recordmodel
  • Endpoint Health Reportmodel
  • Patch Compliance Reportmodel
  • Performance Dashboardmodel
  • Support Ticket Logmodel
  • Usage Telemetry Logmodel
  • Workstation Inventorymodel

realizes

  • Capture Workstation Requirementsmodel
  • Capture workforce device requirementsmodel
  • Configure Software Imagemodel
  • Deliver Access Credentialsmodel
  • Deliver workstation to usermodel
  • Enroll device in management policymodel
  • Monitor Performance And Uptimemodel
  • Monitor health and patch endpointsmodel
  • Patch And Update Workstationsmodel
  • Provide Helpdesk Supportmodel
  • Provision Virtual Workstationmodel
  • Provision workstation image and appsmodel
  • Refresh or decommission at end of lifemodel
  • Resolve user support ticketsmodel