Services

What will AGI do for Workstation as a service?

Cloud or web-based service consisting of a fully bundled offering which includes a lifecycle workplace management solution structured and packaged around standardized workstations and their configurations and priced as a monthly subscription fee on a per device basis.

The work itself

Grounded Work Profile

Tools

Service Catalog PortalserviceBlueprint
Virtualization PlatformserviceBlueprint
Endpoint Management SoftwareserviceBlueprint
Identity Management SystemserviceBlueprint
Infrastructure Monitoring SoftwareserviceBlueprint
IT Service Management PlatformserviceBlueprint

Outputs

Workstation InventoryserviceBlueprint
Usage Telemetry LogserviceBlueprint
Performance DashboardserviceBlueprint

Measured by

Service UptimeserviceBlueprint
Ticket Resolution TimeserviceBlueprint

Key steps

Capture Workstation RequirementsserviceBlueprint
Provision Virtual WorkstationserviceBlueprint
Configure Software ImageserviceBlueprint
Deliver Access CredentialsserviceBlueprint
Monitor Performance And UptimeserviceBlueprint
Patch And Update WorkstationsserviceBlueprint
Provide Helpdesk SupportserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Workstation as a service

Services-as-Software
Get the professional outcome delivered as software, priced on results, not headcount.
Services.do
Autonomous Agents as digital employees
Hire a digital employee that does the job under earned, supervised autonomy.
Agents.do

Value flow

How Workstation as a service connects

absorbs

Desktop Lifecycle Managementmodel
Endpoint IT Supportmodel
Endpoint Provisioningmodel
Workstation Lifecycle Managementmodel

composes

Endpoint Management Softwaremodel
Endpoint Monitoring Systemmodel
Endpoint Provisioning Systemmodel
IT Asset Management Systemmodel
IT Service Desk Systemmodel
IT Service Management Platformmodel
Identity Management Systemmodel
Infrastructure Monitoring Softwaremodel
Service Catalog Portalmodel
Service Management Platformmodel
Unified Endpoint Managementmodel
Virtual Desktop Infrastructuremodel
Virtualization Platformmodel

measured by

First Response Timemodel
Service Availabilitymodel
Service Uptimemodel
Ticket Resolution Timemodel

optimizes

Cost Per Seatmodel
Device Uptimemodel
Mean Time To Resolutionmodel
Patch Compliance Ratemodel
Provisioning Speedmodel
Workstation Uptimemodel

produces

Device Inventory Recordmodel
Endpoint Health Reportmodel
Patch Compliance Reportmodel
Performance Dashboardmodel
Support Ticket Logmodel
Usage Telemetry Logmodel
Workstation Inventorymodel

realizes

Capture Workstation Requirementsmodel
Capture workforce device requirementsmodel
Configure Software Imagemodel
Deliver Access Credentialsmodel
Deliver workstation to usermodel
Enroll device in management policymodel
Monitor Performance And Uptimemodel
Monitor health and patch endpointsmodel
Patch And Update Workstationsmodel
Provide Helpdesk Supportmodel
Provision Virtual Workstationmodel
Provision workstation image and appsmodel
Refresh or decommission at end of lifemodel
Resolve user support ticketsmodel

Go deeper

Explore Workstation as a service

Read the deeper take on agi.as View as markdown