Problems
What will AGI do for Exception Routing?
When automated workflows encounter edge cases, they dump the resulting anomalies into generic catch-all queues. Operations managers and support coordinators must then manually inspect these exceptions to determine who possesses the specific context or authority to resolve them. Whether a transaction triggers a novel fraud alert, a shipment faces a localized customs hold, or a user submits a highly idiosyncratic request, the automated system simply halts and waits for manual triage.