AGI.do

Processes

What will AGI do for Provide customer self-service?

A retail customer initiates an interaction with a digital portal, mobile app, or in-store kiosk to resolve an inquiry or complete a task independently.

Trigger
A retail customer initiates an interaction with a digital portal, mobile app, or in-store kiosk to resolve an inquiry or complete a task independently.
Outcome
The customer successfully resolves their inquiry, tracks their order, or manages their account without requiring live agent intervention.

The work itself

Grounded Work Profile

Measured by

  • Self-Service Deflection RateprocessProfile
  • Self-Service Completion RateprocessProfile
  • Customer Effort ScoreprocessProfile
  • Cost Per ContactprocessProfile

Key steps

  • Authenticate customer identity via the self-service portal or applicationprocessProfile
  • Present personalized dashboard, order history, and relevant knowledge base articlesprocessProfile
  • Guide the customer through automated workflows for returns, order tracking, or account updatesprocessProfile
  • Process the requested transaction or surface the necessary informationprocessProfile
  • Log interaction details and capture customer feedback on task difficultyprocessProfile
  • Escalate to live support seamlessly with context if the self-service attempt failsprocessProfile

How AGI delivers it

Four ways AGI delivers for Provide customer self-service

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Provide customer self-service connects

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Go deeper

Explore Provide customer self-service

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