AGI.do

Services

What will AGI do for Interactive voice response service?

Positioning for this Coordinate is coming soon.

The work itself

Grounded Work Profile

Tools

  • Speech Recognition EngineserviceBlueprint
  • Interactive Voice Response PlatformserviceBlueprint
  • Text To Speech EngineserviceBlueprint
  • Contact Center SoftwareserviceBlueprint
  • Call Detail Record SystemserviceBlueprint

Outputs

  • Call Detail RecordsserviceBlueprint
  • Caller Intent TranscriptsserviceBlueprint

Measured by

  • Platform UptimeserviceBlueprint
  • Call Completion RateserviceBlueprint

Key steps

  • Capture inbound caller intentserviceBlueprint
  • Authenticate caller identityserviceBlueprint
  • Route call by decision treeserviceBlueprint
  • Synthesise spoken responsesserviceBlueprint
  • Escalate to live agentserviceBlueprint
  • Log call dispositionserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Interactive voice response service

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Interactive voice response service connects

absorbs

  • Customer Self-Service Operationsmodel
  • Customer Self Servicemodel
  • Inbound Call Handlingmodel

composes

  • Call Analytics Softwaremodel
  • Call Detail Record Systemmodel
  • Cloud Telephony Platformmodel
  • Contact Center Softwaremodel
  • IVR Design Softwaremodel
  • Interactive Voice Response Platformmodel
  • Speech Recognition Enginemodel
  • Text-to-Speech Softwaremodel
  • Text To Speech Enginemodel

measured by

  • Call Completion Ratemodel
  • Call Containment Ratemodel
  • Misroute Ratemodel
  • Platform Uptimemodel
  • System Uptimemodel

optimizes

  • Average Handle Timemodel
  • Call Containment Ratemodel
  • Self-Service Completion Ratemodel

produces

  • Call Detail Record Datasetmodel
  • Call Detail Recordsmodel
  • Call Flow Diagrammodel
  • Caller Intent Transcriptsmodel
  • IVR Performance Reportmodel

realizes

  • Authenticate caller identitymodel
  • Capture call flow requirementsmodel
  • Capture inbound caller intentmodel
  • Deploy IVR to call platformmodel
  • Design IVR menu and promptsmodel
  • Escalate to live agentmodel
  • Integrate with backend systemsmodel
  • Log call dispositionmodel
  • Monitor and tune call routingmodel
  • Record and configure voice promptsmodel
  • Route call by decision treemodel
  • Synthesise spoken responsesmodel
  • Test call flows with clientmodel

Go deeper

Explore Interactive voice response service

Read the deeper take on agi.asView as markdown