Processes

What will AGI do for Touchpoint and Channel Design?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for Touchpoint and Channel Design

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    For Touchpoint and Channel Design, hire a digital employee that does the job under earned, supervised autonomy.

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    For Touchpoint and Channel Design, encode how your work runs, once, as software that executes itself.

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    For Touchpoint and Channel Design, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

How Touchpoint and Channel Design connects

automated by

  • Contact Center as a Service Platformsmodel
  • Omnichannel CX Platformsmodel

measured by

  • Channel Containment Ratemodel
  • Cost per Contactmodel

produces

  • Channel Mix Matrixmodel
  • Channel Strategy Documentmodel

runs (incoming)