AGI.do

Services

What will AGI do for Computer services?

Positioning for this Coordinate is coming soon.

The work itself

Grounded Work Profile

Tools

  • Service Desk PlatformserviceBlueprint
  • Remote Monitoring ToolserviceBlueprint
  • Endpoint Management SoftwareserviceBlueprint
  • Reporting DashboardserviceBlueprint

Outputs

  • Service Ticket LogserviceBlueprint
  • System Health ReportserviceBlueprint
  • Service Level ReportserviceBlueprint

Measured by

  • System UptimeserviceBlueprint
  • Mean Time To ResolutionserviceBlueprint

Key steps

  • Receive Service RequestserviceBlueprint
  • Triage And Categorize TicketserviceBlueprint
  • Remote Diagnose IssueserviceBlueprint
  • Resolve Or EscalateserviceBlueprint
  • Apply Configuration ChangeserviceBlueprint
  • Confirm Resolution With UserserviceBlueprint
  • Report Service MetricsserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Computer services

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Computer services connects

absorbs

  • End User Supportmodel
  • IT Operationsmodel
  • IT Operations Managementmodel

composes

  • Endpoint Management Softwaremodel
  • Knowledge Base Systemmodel
  • Remote Access Toolmodel
  • Remote Monitoring Toolmodel
  • Reporting Dashboardmodel
  • Service Desk Platformmodel

measured by

  • Mean Time To Resolutionmodel
  • System Uptimemodel

optimizes

  • First Contact Resolution Ratemodel
  • Mean Time To Resolutionmodel
  • System Uptimemodel

produces

  • Asset Inventory Recordsmodel
  • Incident Resolution Logsmodel
  • Service Level Reportmodel
  • Service Level Reportsmodel
  • Service Ticket Logmodel
  • System Health Reportmodel

realizes

  • Apply Configuration Changemodel
  • Apply remediation stepsmodel
  • Confirm Resolution With Usermodel
  • Confirm resolution with usermodel
  • Diagnose reported issuemodel
  • Document resolution in knowledge basemodel
  • Log support requestmodel
  • Receive Service Requestmodel
  • Remote Diagnose Issuemodel
  • Report Service Metricsmodel
  • Resolve Or Escalatemodel
  • Triage And Categorize Ticketmodel
  • Triage and prioritize ticketmodel

Go deeper

Explore Computer services

Read the deeper take on agi.asView as markdown