Services

What will AGI do for Computer services?

Positioning for this Coordinate is coming soon.

The work itself

Grounded Work Profile

Tools

Service Desk PlatformserviceBlueprint
Remote Monitoring ToolserviceBlueprint
Endpoint Management SoftwareserviceBlueprint
Reporting DashboardserviceBlueprint

Outputs

Service Ticket LogserviceBlueprint
System Health ReportserviceBlueprint
Service Level ReportserviceBlueprint

Measured by

System UptimeserviceBlueprint
Mean Time To ResolutionserviceBlueprint

Key steps

Receive Service RequestserviceBlueprint
Triage And Categorize TicketserviceBlueprint
Remote Diagnose IssueserviceBlueprint
Resolve Or EscalateserviceBlueprint
Apply Configuration ChangeserviceBlueprint
Confirm Resolution With UserserviceBlueprint
Report Service MetricsserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Computer services

Services-as-Software
Get the professional outcome delivered as software, priced on results, not headcount.
Services.do
Autonomous Agents as digital employees
Hire a digital employee that does the job under earned, supervised autonomy.
Agents.do

Value flow

How Computer services connects

absorbs

composes

Endpoint Management Softwaremodel
Knowledge Base Systemmodel
Remote Access Toolmodel
Remote Monitoring Toolmodel
Reporting Dashboardmodel
Service Desk Platformmodel

measured by

Mean Time To Resolutionmodel
System Uptimemodel

optimizes

First Contact Resolution Ratemodel
Mean Time To Resolutionmodel
System Uptimemodel

produces

Asset Inventory Recordsmodel
Incident Resolution Logsmodel
Service Level Reportmodel
Service Level Reportsmodel
Service Ticket Logmodel
System Health Reportmodel

realizes

Go deeper

Explore Computer services

Read the deeper take on agi.as View as markdown