Processes

What will AGI do for Help Desk and Endpoint Support?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for Help Desk and Endpoint Support

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    For Help Desk and Endpoint Support, hire a digital employee that does the job under earned, supervised autonomy.

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    For Help Desk and Endpoint Support, encode how your work runs, once, as software that executes itself.

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    For Help Desk and Endpoint Support, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

How Help Desk and Endpoint Support connects

automated by

  • Jamf Promodel
  • Microsoft Intunemodel

measured by

  • Device Provisioning Lead Timemodel
  • Patch Compliance Ratemodel

optimizes (incoming)

  • Percentage of IT FTEs performing IT processes that perform deskside (local) supportmodel
  • Percentage of IT FTEs performing user support roles that perform helpdesk (remote) supportmodel
  • Time To Resolutionmodel