AGI.do

Services

What will AGI do for Educational or reference software maintenance?

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of educational or reference software.

The work itself

Grounded Work Profile

Tools

  • Service Desk PlatformserviceBlueprint
  • Issue Tracking SystemserviceBlueprint
  • Version Control SystemserviceBlueprint
  • CI and CD PipelinesserviceBlueprint
  • Software Distribution PlatformserviceBlueprint
  • Application Monitoring PlatformserviceBlueprint

Outputs

  • Release NotesserviceBlueprint
  • Defect Resolution LogserviceBlueprint
  • Patch ManifestserviceBlueprint

Measured by

  • UptimeserviceBlueprint
  • First-Response TimeserviceBlueprint
  • Defect Resolution TimeserviceBlueprint

Key steps

  • Receive support ticket or update requestserviceBlueprint
  • Triage and reproduce reported defectserviceBlueprint
  • Patch code and update content librariesserviceBlueprint
  • Run regression and curriculum validationserviceBlueprint
  • Publish release to licensed institutionsserviceBlueprint
  • Notify customers of update and changelogserviceBlueprint
  • Monitor telemetry and confirm resolutionserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Educational or reference software maintenance

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Educational or reference software maintenance connects

measured by

  • Anomaly Repair Cycle Timemodel
  • First-Response Timemodel
  • Patch Turnaround Timemodel
  • Service Level Agreement Compliancemodel
  • Uptimemodel

optimizes

  • Defect Backlog Sizemodel
  • Defect Resolution Timemodel
  • Mean Time To Resolutionmodel
  • Patch Deployment Frequencymodel
  • Software Uptimemodel

produces

  • Defect Resolution Logmodel
  • Patch Manifestmodel
  • Release Notesmodel
  • Uptime Reportmodel

Go deeper

Explore Educational or reference software maintenance

Read the deeper take on agi.asView as markdown