Services

What will AGI do for Educational or reference software maintenance?

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of educational or reference software.

The work itself

Grounded Work Profile

Tools

Service Desk PlatformserviceBlueprint
Issue Tracking SystemserviceBlueprint
Version Control SystemserviceBlueprint
CI and CD PipelinesserviceBlueprint
Software Distribution PlatformserviceBlueprint
Application Monitoring PlatformserviceBlueprint

Outputs

Release NotesserviceBlueprint
Defect Resolution LogserviceBlueprint
Patch ManifestserviceBlueprint

Measured by

UptimeserviceBlueprint
First-Response TimeserviceBlueprint
Defect Resolution TimeserviceBlueprint

Key steps

Receive support ticket or update requestserviceBlueprint
Triage and reproduce reported defectserviceBlueprint
Patch code and update content librariesserviceBlueprint
Run regression and curriculum validationserviceBlueprint
Publish release to licensed institutionsserviceBlueprint
Notify customers of update and changelogserviceBlueprint
Monitor telemetry and confirm resolutionserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Educational or reference software maintenance

Services-as-Software
Get the professional outcome delivered as software, priced on results, not headcount.
Services.do
Autonomous Agents as digital employees
Hire a digital employee that does the job under earned, supervised autonomy.
Agents.do

Value flow

How Educational or reference software maintenance connects

absorbs

Help Desk Operationsmodel
Software Patch Managementmodel

composes

measured by

Defect Resolution Timemodel
First-Response Timemodel
Uptimemodel

optimizes

Defect Resolution Timemodel
Patch Deployment Frequencymodel

produces

Defect Resolution Logmodel
Patch Manifestmodel
Release Notesmodel

realizes

Monitor telemetry and confirm resolutionmodel
Notify customers of update and changelogmodel
Patch code and update content librariesmodel
Publish release to licensed institutionsmodel
Receive support ticket or update requestmodel
Run regression and curriculum validationmodel
Triage and reproduce reported defectmodel

Go deeper

Explore Educational or reference software maintenance

Read the deeper take on agi.as View as markdown