AGI.do

Processes

What will AGI do for IT Service Desk Operations?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for IT Service Desk Operations

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    For IT Service Desk Operations, hire a digital employee that does the job under earned, supervised autonomy.

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    For IT Service Desk Operations, encode how your work runs, once, as software that executes itself.

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    For IT Service Desk Operations, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

How IT Service Desk Operations connects

measured by

  • Average Speed Of Answermodel
  • First Contact Resolution Ratemodel

optimizes (incoming)

  • Number of end users serviced by the IT function per IT function FTEmodel
  • Percentage of respondents claiming to be satisfied with the IT helpdeskmodel
  • Percentage of IT operating costs, excluding depreciation%2Famortization, dedicated to support services%2Fsolutionsmodel
  • Request Fulfillment Timemodel
  • Cost to maintain and support the learning management system per temporary staff%2Fcontractor dedicated to the activitymodel
  • Average customer satisfaction with technical support for telecommunicationsmodel
  • Minutes to resolution for application-related incidents of low severitymodel
  • SLA Compliance Ratemodel
  • Case Resolution Timemodel

Go deeper

Explore IT Service Desk Operations

Read the deeper take on agi.asView as markdown