AGI.do

Services

What will AGI do for Enterprise resource planning software maintenance?

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of enterprise resource planning (ERP) software.

The work itself

Grounded Work Profile

Tools

  • IT Service Management PlatformserviceBlueprint
  • Application Monitoring SystemserviceBlueprint
  • Version Control SystemserviceBlueprint
  • Test Management PlatformserviceBlueprint
  • Release Automation PlatformserviceBlueprint

Outputs

  • Patch Release NotesserviceBlueprint
  • Incident Resolution LogserviceBlueprint

Measured by

  • Mean Time To ResolutionserviceBlueprint
  • Patch Success RateserviceBlueprint

Key steps

  • Receive support ticket or releaseserviceBlueprint
  • Triage and reproduce issueserviceBlueprint
  • Develop patch or configuration fixserviceBlueprint
  • Test fix in staging tenantserviceBlueprint
  • Deploy update to productionserviceBlueprint
  • Confirm resolution with userserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Enterprise resource planning software maintenance

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Enterprise resource planning software maintenance connects

absorbs

  • In-House ERP Administrationmodel

composes

measured by

  • Mean Time To Resolutionmodel
  • Patch Success Ratemodel

optimizes

  • Patch Lead Timemodel
  • System Stabilitymodel
  • Ticket Resolution Timemodel

produces

  • Incident Resolution Logmodel
  • Patch Release Notesmodel

realizes

  • Confirm resolution with usermodel
  • Deploy update to productionmodel
  • Develop patch or configuration fixmodel
  • Receive support ticket or releasemodel
  • Test fix in staging tenantmodel
  • Triage and reproduce issuemodel

Go deeper

Explore Enterprise resource planning software maintenance

Read the deeper take on agi.asView as markdown