AGI.do

Services

What will AGI do for Enterprise resource planning software maintenance?

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of enterprise resource planning (ERP) software.

The work itself

Grounded Work Profile

Tools

  • IT Service Management PlatformserviceBlueprint
  • Version Control SystemserviceBlueprint
  • Test Automation PlatformserviceBlueprint
  • Release Management SystemserviceBlueprint

Outputs

  • Incident RecordsserviceBlueprint
  • Patch Release NotesserviceBlueprint
  • System Health ReportsserviceBlueprint

Measured by

  • First Response TimeserviceBlueprint
  • Resolution TimeserviceBlueprint

Key steps

  • Receive support incidentserviceBlueprint
  • Triage and reproduce issueserviceBlueprint
  • Develop patch or fixserviceBlueprint
  • Test fix in stagingserviceBlueprint
  • Deploy update to productionserviceBlueprint
  • Confirm resolution with userserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Enterprise resource planning software maintenance

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Enterprise resource planning software maintenance connects

composes

measured by

  • First-Response Timemodel
  • Mean Time To Resolutionmodel
  • Patch Success Ratemodel
  • Time To Resolutionmodel

optimizes

  • Defect Resolution Speedmodel
  • Patch Currencymodel
  • Patch Lead Timemodel
  • System Availabilitymodel
  • System Stabilitymodel
  • Ticket Resolution Timemodel

produces

  • Incident Recordsmodel
  • Incident Resolution Logmodel
  • Patch Release Notesmodel
  • System Health Reportsmodel

Go deeper

Explore Enterprise resource planning software maintenance

Read the deeper take on agi.asView as markdown