AGI.do

Services

What will AGI do for Facility operation and maintenance management software maintenance?

Software in support of facilities operations, equipment and related maintenance

The work itself

Grounded Work Profile

Tools

  • Support Ticketing SystemserviceBlueprint
  • Application Monitoring PlatformserviceBlueprint
  • Source Control SystemserviceBlueprint
  • Deployment PipelineserviceBlueprint

Outputs

  • Patch Release NotesserviceBlueprint
  • Incident Resolution LogserviceBlueprint

Measured by

  • UptimeserviceBlueprint
  • Mean Time to ResolutionserviceBlueprint

Key steps

  • Receive software support ticketserviceBlueprint
  • Reproduce and diagnose defectserviceBlueprint
  • Develop and test fix or patchserviceBlueprint
  • Release update to productionserviceBlueprint
  • Confirm resolution with userserviceBlueprint
  • Monitor system health continuouslyserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Facility operation and maintenance management software maintenance

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Facility operation and maintenance management software maintenance connects

absorbs

  • Application Lifecycle Maintenance Processmodel
  • Incident Management Processmodel
  • Software Release Management Processmodel

composes

measured by

  • Mean Time To Resolutionmodel
  • Service Level Agreement Compliancemodel
  • Uptimemodel

optimizes

  • Application Uptimemodel
  • Defect Resolution Speedmodel
  • Defect Resolution Timemodel
  • Patch Currencymodel
  • System Uptimemodel

produces

  • Defect Resolution Logmodel
  • Incident Resolution Logmodel
  • Patch Release Notesmodel
  • Release Notesmodel
  • System Uptime Reportmodel

realizes

  • Apply patches and upgradesmodel
  • Confirm resolution with usermodel
  • Deploy to production environmentmodel
  • Develop and test fixmodel
  • Develop and test fix or patchmodel
  • Monitor system healthmodel
  • Monitor system health continuouslymodel
  • Receive software support ticketmodel
  • Receive support ticketmodel
  • Release update to productionmodel
  • Reproduce and diagnose defectmodel
  • Schedule maintenance windowmodel
  • Triage and reproduce defectmodel

Go deeper

Explore Facility operation and maintenance management software maintenance

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