Processes

What will AGI do for Incident Management and Reporting?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for Incident Management and Reporting

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    For Incident Management and Reporting, hire a digital employee that does the job under earned, supervised autonomy.

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    For Incident Management and Reporting, encode how your work runs, once, as software that executes itself.

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    For Incident Management and Reporting, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

How Incident Management and Reporting connects

automated by

  • Incident iomodel
  • ServiceNow ITSMmodel

measured by

  • Repeat Incident Ratemodel
  • Report Submission Timelinessmodel

produces

  • Post Incident Reportmodel
  • Regulatory Incident Notificationmodel

optimizes (incoming)

  • Application-related incident reopen ratemodel
  • Number of defects identified per thousand lines of code in productionmodel
  • Percentage of application-related incidents that are high severitymodel
  • Percentage of application-related incidents that is resolved in compliance with service-level agreements (SLAs)model
  • Support cost per application-related incident of low severitymodel
  • Response Timemodel
  • Service Availability Percentagemodel
  • Service Request Resolution Timemodel
  • Service Uptimemodel
  • Service Uptime Percentagemodel
  • Time To Resolutionmodel