AGI.do

Services

What will AGI do for PC or workstation or notebook maintenance?

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of PC, workstation or notebook computers.

The work itself

Grounded Work Profile

Tools

  • IT Service Management PlatformserviceBlueprint
  • Remote Monitoring and Management ToolserviceBlueprint
  • Endpoint Management SoftwareserviceBlueprint

Outputs

  • Maintenance Service TicketserviceBlueprint
  • Hardware Asset InventoryserviceBlueprint
  • Repair History LogserviceBlueprint

Measured by

  • First Response TimeserviceBlueprint
  • Resolution TimeserviceBlueprint

Key steps

  • Log Maintenance or Repair RequestserviceBlueprint
  • Run Remote DiagnosticsserviceBlueprint
  • Triage and Schedule ServiceserviceBlueprint
  • Replace Faulty Hardware ComponentsserviceBlueprint
  • Apply Updates and Reimage SystemserviceBlueprint
  • Verify Repair with UserserviceBlueprint

How AGI delivers it

Four ways AGI delivers for PC or workstation or notebook maintenance

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How PC or workstation or notebook maintenance connects

absorbs

  • Desktop Support Operationsmodel
  • Endpoint Lifecycle Managementmodel

composes

measured by

  • Device Uptimemodel
  • First Response Timemodel
  • Mean Time To Repairmodel
  • Resolution SLA Compliancemodel
  • Resolution Timemodel

optimizes

  • Device Uptimemodel
  • First-Contact Resolution Ratemodel
  • First Contact Resolution Ratemodel
  • Mean Time To Repairmodel
  • Mean Time to Repairmodel

produces

  • Asset Health Reportmodel
  • Hardware Asset Inventorymodel
  • Maintenance Service Ticketmodel
  • Maintenance Ticket Historymodel
  • Repair History Logmodel
  • Spare Parts Usage Logmodel

realizes

  • Apply Updates and Reimage Systemmodel
  • Dispatch technician or depotmodel
  • Log Maintenance or Repair Requestmodel
  • Log support ticketmodel
  • Reimage and restore configurationmodel
  • Replace Faulty Hardware Componentsmodel
  • Replace faulty componentsmodel
  • Run Remote Diagnosticsmodel
  • Run remote diagnosticsmodel
  • Triage and Schedule Servicemodel
  • Triage hardware versus software faultmodel
  • Verify Repair with Usermodel
  • Verify and close with usermodel

Go deeper

Explore PC or workstation or notebook maintenance

Read the deeper take on agi.asView as markdown