Services

What will AGI do for Software maintenance and support?

Positioning for this Coordinate is coming soon.

The work itself

Grounded Work Profile

Tools

Help Desk Ticketing SystemserviceBlueprint
Issue Tracking SystemserviceBlueprint
Application Monitoring PlatformserviceBlueprint
Continuous Integration ServerserviceBlueprint
Deployment Automation ToolserviceBlueprint

Outputs

Incident Resolution LogserviceBlueprint
Patch Release NotesserviceBlueprint
Service Level ReportserviceBlueprint

Measured by

First Response TimeserviceBlueprint
Resolution TimeserviceBlueprint
Customer Satisfaction ScoreserviceBlueprint

Key steps

Receive Support TicketserviceBlueprint
Triage And Reproduce IssueserviceBlueprint
Diagnose Root CauseserviceBlueprint
Develop And Test FixserviceBlueprint
Deploy Patch To ProductionserviceBlueprint
Confirm Resolution With UserserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Software maintenance and support

Services-as-Software
Get the professional outcome delivered as software, priced on results, not headcount.
Services.do
Autonomous Agents as digital employees
Hire a digital employee that does the job under earned, supervised autonomy.
Agents.do

Value flow

How Software maintenance and support connects

absorbs

Application Lifecycle Managementmodel
Incident Managementmodel

composes

measured by

Customer Satisfaction Scoremodel
First Response Timemodel
Resolution SLA Compliancemodel
Resolution Timemodel
Service Uptimemodel

optimizes

Defect Backlog Sizemodel
Defect Recurrence Ratemodel
Mean Time To Resolutionmodel
System Uptimemodel

produces

Incident Resolution Logmodel
Incident Ticket Logmodel
Patch Release Notesmodel
Release Notesmodel
Root Cause Analysis Reportmodel
Service Level Reportmodel

realizes

Approve and deploy to productionmodel
Confirm Resolution With Usermodel
Confirm resolution and close ticketmodel
Deploy Patch To Productionmodel
Develop And Test Fixmodel
Develop and review code fixmodel
Diagnose Root Causemodel
Diagnose root causemodel
Receive Support Ticketmodel
Receive and log support requestmodel
Triage And Reproduce Issuemodel
Triage and reproduce the defectmodel
Validate fix in stagingmodel

Go deeper

Explore Software maintenance and support

Read the deeper take on agi.as View as markdown