AGI.do

Services

What will AGI do for Software maintenance and support?

Positioning for this Coordinate is coming soon.

The work itself

Grounded Work Profile

Tools

  • Help Desk Ticketing SystemserviceBlueprint
  • Issue Tracking SystemserviceBlueprint
  • Application Monitoring PlatformserviceBlueprint
  • Continuous Integration ServerserviceBlueprint
  • Deployment Automation ToolserviceBlueprint

Outputs

  • Incident Resolution LogserviceBlueprint
  • Patch Release NotesserviceBlueprint
  • Service Level ReportserviceBlueprint

Measured by

  • First Response TimeserviceBlueprint
  • Resolution TimeserviceBlueprint
  • Customer Satisfaction ScoreserviceBlueprint

Key steps

  • Receive Support TicketserviceBlueprint
  • Triage And Reproduce IssueserviceBlueprint
  • Diagnose Root CauseserviceBlueprint
  • Develop And Test FixserviceBlueprint
  • Deploy Patch To ProductionserviceBlueprint
  • Confirm Resolution With UserserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Software maintenance and support

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Software maintenance and support connects

measured by

  • Customer Satisfaction Scoremodel
  • First-Response Timemodel
  • Resolution SLA Compliancemodel
  • Service Uptimemodel
  • Time To Resolutionmodel

optimizes

  • Defect Backlog Sizemodel
  • Defect Recurrence Ratemodel
  • Mean Time To Resolutionmodel
  • System Uptimemodel

produces

  • Incident Resolution Logmodel
  • Incident Ticket Logmodel
  • Patch Release Notesmodel
  • Release Notesmodel
  • Root Cause Analysis Reportmodel
  • Service Level Reportmodel

Go deeper

Explore Software maintenance and support

Read the deeper take on agi.asView as markdown