Processes

What will AGI do for Incident and Major-Incident Management?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for Incident and Major-Incident Management

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    For Incident and Major-Incident Management, hire a digital employee that does the job under earned, supervised autonomy.

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    For Incident and Major-Incident Management, encode how your work runs, once, as software that executes itself.

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    For Incident and Major-Incident Management, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

How Incident and Major-Incident Management connects

automated by

measured by

  • Major Incident Frequencymodel
  • Stakeholder Update Cadence Compliancemodel

produces

  • Executive Status Communicationmodel
  • Major Incident Postmortemmodel

optimizes (incoming)

  • Percentage of annual expedited orders resulting from information technology%2Fsystem failuremodel
  • Minutes to resolution for application-related incidents of low severitymodel
  • Number of break%2Ffix requests requiring rework as a percentage of average backlog for the current yearmodel
  • Minutes to resolution for application-related incidents of high severitymodel
  • Minutes to resolution for application-related incidents of medium severitymodel