AGI.do

Services

What will AGI do for Cloud support services?

Services that support cloud deployment, data transfer, service operations, and more.

The work itself

Grounded Work Profile

Tools

  • Support Ticketing SoftwareserviceBlueprint
  • Cloud Diagnostics SoftwareserviceBlueprint
  • Cloud Management ConsoleserviceBlueprint
  • Knowledge Base SoftwareserviceBlueprint

Outputs

  • Support Ticket LogserviceBlueprint
  • Root Cause Analysis ReportserviceBlueprint
  • Service Health SummaryserviceBlueprint

Measured by

  • First Response TimeserviceBlueprint
  • Resolution TimeserviceBlueprint

Key steps

  • Receive support ticketserviceBlueprint
  • Triage and prioritize issueserviceBlueprint
  • Diagnose cloud environmentserviceBlueprint
  • Apply fix or configuration changeserviceBlueprint
  • Confirm resolution with customerserviceBlueprint
  • Document root causeserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Cloud support services

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Cloud support services connects

composes

measured by

  • Customer Satisfaction Scoremodel
  • First-Response Timemodel
  • Time To Resolutionmodel

optimizes

  • First Contact Resolution Ratemodel
  • First Response Timemodel
  • Ticket Backlog Sizemodel
  • Ticket Resolution Ratemodel

produces

  • Root Cause Analysis Reportmodel
  • Service Health Summarymodel
  • Support Ticket Logmodel

Go deeper

Explore Cloud support services

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